Brandon Thompson
Casa Grande,AZ
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Overview
3
3
years of professional experience
Work History
Clerk/Cashier
Quick Trip
Casa Grande, AZ
04.2021 - Current
- Communicated with customers and employees to answer questions or explain information.
- Answered phones in a courteous manner while providing excellent customer service.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Operated cash register to process cash, check, and credit card transactions.
Landscaper
BigTime Movers
Casa Grande, AZ
05.2022 - 06.2023
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Trimmed flowers and cleaned flower beds.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Answered customer questions regarding care and general knowledge of landscape.
Customer Service Representative
Concentrix
Tempe, AZ
09.2022 - 05.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Strengthened customer retention by offering discount options.
- Developed strong relationships with customers by providing personalized assistance and support.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
GED -
Central Arizona College
Coolidge, AZ05-2022
Skills
- Research
- Cash Management
- Relationship Building
- Customer Satisfaction
- Verbal and Writing Communication
- Telephone Etiquette
Timeline
Customer Service Representative
Concentrix
09.2022 - 05.2023
Landscaper
BigTime Movers
05.2022 - 06.2023
Clerk/Cashier
Quick Trip
04.2021 - Current
GED -
Central Arizona College
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