Brandon Thompson
Phoenix,AZ
Summary
Experienced in maintaining accurate records of customer interactions, contributing to enhanced service delivery and customer satisfaction. Demonstrated ability to coordinate between departments to resolve complex issues, ensuring efficient operations and effective communication. Proven skills in financial analysis and time management, supporting profitability goals through careful tracking of production costs. Knowledgeable in company products, services, and pricing structures, facilitating informed customer interactions and sales processes.
Overview
8
8
years of professional experience
Work History
Pastry Chef
Desert Canyon Golf Club
, AZ
04.2024 - Current
- Tracked production costs to ensure profitability goals were met.
- Created custom cakes for weddings, birthdays and other special occasions.
- Decorated cakes with intricate designs and patterns.
Customer Service Manager
Flex spa phoenix
Phoenix, Arizona
03.2023 - Current
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Warehouse Worker
Frito Lay
Modesto, CA
06.2021 - 06.2022
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assembled orders according to customer requests.
- Investigated any reported problems regarding shipping errors or damages.
Kitchen Manager
Camp 4 Wine Cafe
Modesto, California
03.2017 - 06.2020
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Education
High School Diploma -
Stanislaus Military Academy
Turlock, CA05-2014
Skills
- Team collaboration
- Time management
- Financial analysis
- Problem solving
- Quality assurance
- Communication skills
Affiliations
I have volunteered at many places as a receptionist for either the church or families my whole life. I have helped train people and Ben in a management role.
Timeline
Pastry Chef
Desert Canyon Golf Club
04.2024 - Current
Customer Service Manager
Flex spa phoenix
03.2023 - Current
Warehouse Worker
Frito Lay
06.2021 - 06.2022
Kitchen Manager
Camp 4 Wine Cafe
03.2017 - 06.2020
High School Diploma -
Stanislaus Military Academy