Brandon Thompson
Charlotte,NC
Summary
Dynamic and adaptable professional with a strong foundation in effective communication and organizational skills. In-depth knowledge of customer service principles, complemented by proficiency in managing administrative tasks and data entry. Committed to delivering exceptional support to ensure seamless operations while actively contributing to team success. Proven ability to foster positive relationships and enhance overall productivity in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Goodwill Associate
Goodwill Industries
Charlotte, NC
10.2024 - 12.2025
- Oversaw donation collection processes to enhance customer engagement. Coordinated logistics for efficient transfer of donations to storage facilities.
- Analyzed donation items and established appropriate pricing to facilitate fundraising efforts.
- Provided direct assistance to customers on sales floor and at checkout, handling questions and verifying prices efficiently.
- Coordinated logistics for furniture pickup and delivery, maintaining high standards of service.
Crew Member
Krispy Kreme
Charlotte, NC
02.2023 - 09.2024
- Coordinated service delivery for customers in both drive-thru and front line areas to enhance overall experience.
- Achieved a clean and organized store environment through effective management of trash and dish tasks. Enhanced product offerings by designing unique doughnut varieties. Improved store operations by actively participating in cleaning and management activities.
Education
12th Grade Diploma -
South Mecklenburg High School
Charlotte, NC03-2026
Skills
- Sales expertise
- Customer service
- Customer service in food industry
- Food service experience
- Product demonstrations
- Customer-focused retail sales
- Proficient in computer applications
- Professional cleaning experience
- Fundamental mathematics
- Safe food handling
- Point of sale expertise
- Customer support
- Strong verbal communication
- Cash handling expertise
- Coffee preparation expertise
- Cash handling expertise
- Cash management
- Retail mathematics
- Professional phone communication
- HVAC
- Schematics
- Time Management
- Blue Print Reading
- Heat Pump Troubleshooting
- Refrigerant Cycle
- Compressor Diagnostic and Repair
- Low/High Voltage Wiring
- Gas Furnace Order of Operations
- Sales; Customer Service/Hospitality
- Ductwork Installation
Accomplishments
- Achieved Sales through effectively helping with donations.
Timeline
Goodwill Associate
Goodwill Industries
10.2024 - 12.2025
Crew Member
Krispy Kreme
02.2023 - 09.2024
12th Grade Diploma -
South Mecklenburg High School