Summary
Overview
Work History
Education
Skills
Timeline
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BRANDON THORNTON

Atlanta,GA

Summary

To obtain a position in which I can gain professional growth. I am capable of adapting to new styles and ways of working with people as well as team members. Summary of Qualifications Extensive experience in servicing customers and self-management Superior communication and multi-tasking skills Well-organized, highly efficient, reliable and able to meet deadlines

Overview

12
12
years of professional experience

Work History

Front Desk Manager

Residence Inn Marriott
10.2023 - Current
  • Assisted with training new staff members on front desk procedures and policies.
  • Supervised Front Office operations; enabling guest to received superior customer service from hotel staff
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Managed customer complaints and rectified issues to complete satisfaction
  • Managed reservations by answering calls, responding to emailed and booking accomodations
  • Balanced hotel accounts at end of each shift.
  • Generated reports on occupancy levels, revenue figures and customer feedback.

Advertising Partner Manager

Accenture
03.2023 - 10.2023
  • Assess new partnership opportunities
  • Build & maintain book of business; developing and growing long-term relationships w/ clients
  • Work towards set KPI’s & quarterly sales target
  • Gain an in depth understanding of partners business goals in set niche market, offering educated insights to help them succeed
  • Collaborate with existing clients to understand their strategic and tactical goals and co-create the right marketing plan to achieve them
  • Prepare and deliver digital presentations to client for potential sale.

Sales & Reservations Coordinator

The Georgian Terrace Hotel
01.2022 - 01.2023
  • Responsible for imputing reservations for Group and Transient guests, and/or request through on-site managers
  • Support and complete tasks for the overall success of the sales and reservations department
  • Assists Director of Sales & Marketing/Sales Team in organizing tradeshows and sending collateral for sales trips
  • Arranges showrooms daily with Front Office Manager and alerts Sales Team
  • Attends sales meetings, as requested and keeps notes
  • Takes messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson immediately
  • Maintain Sales leads Worksheet to sales managers with assignments, due dates and status.

Night Manager/Audit

Residence Inn Lenox Park
Atlanta
01.2019 - 01.2022
  • Greet Guest
  • Acknowledge Marriott Bonvoy Members
  • Check Guest In/Out
  • Ensure AM/PM checklist is turned in and daily duties are correct
  • Process Correct Charges to guest Account
  • Run Night Audit
  • Back Up Property Files
  • Process Night Audit Reports
  • Print No Show Report and Charge as Needed
  • Print Report Spooler.

Front Desk Supervisor

Larkspur Landing Hotel
Renton, WA
01.2016 - 01.2019
  • Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
  • Anticipate and handle any guest requests
  • Schedule the front office staff and supervise workload during shifts
  • Ensure charges are process to guest accounts
  • Ensure invoices are billed to correct company
  • Act as liaison between the General Manager and staff
  • Assist AGM with any necessary duties
  • Interact with hotel guest to ensure quality service
  • Assisting Front Desk Agents When needed
  • Greet Guest
  • Check Guest In/Out
  • Acknowledge Journeys Rewards Club Members.

Front Desk Agent

Hotel Indigo Midtown
Atlanta, GA
01.2013 - 01.2016
  • Completing daily checklist
  • Provide Friendly Service 100% of the time to all of our guests
  • Listening and responding to guests’ requests or complaints
  • Check Guest In/Out
  • Acknowledge Reward Club Members
  • Assist guest with any Needs they may have
  • Multitasking with pbx and front desk duties
  • Informing guest of Midtown attractions and history
  • Giving guest the full boutique hotel experience.

Education

Associates in Psychology -

Atlanta Metropolitan State College
Atlanta, GA
01.2014

Diploma -

Cleveland High School
Seattle, WA
01.2007

Skills

  • Analytical/Research Skills
  • Computer/Technical Literacy/ Hotel Software (SalesForce Opera, Opera Express, Epitome, Fosse, Synxis Savvy)
  • Communications Skills
  • Flexibility/Adaptability/Managing Multiples Priorities
  • Interpersonal Abilities
  • Planning/Organizing
  • Teamwork
  • Problem-Solving/Reasoning/Creative
  • Dependable
  • Reliable
  • Responsible
  • Positive Attitude
  • Professionalism
  • Self-Motivated
  • Ability to Work With Little or No Supervision
  • Willingness

Timeline

Front Desk Manager

Residence Inn Marriott
10.2023 - Current

Advertising Partner Manager

Accenture
03.2023 - 10.2023

Sales & Reservations Coordinator

The Georgian Terrace Hotel
01.2022 - 01.2023

Night Manager/Audit

Residence Inn Lenox Park
01.2019 - 01.2022

Front Desk Supervisor

Larkspur Landing Hotel
01.2016 - 01.2019

Front Desk Agent

Hotel Indigo Midtown
01.2013 - 01.2016

Associates in Psychology -

Atlanta Metropolitan State College

Diploma -

Cleveland High School

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