Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Tighe

Brandon Tighe

Schenectady,NY

Summary

I have grown to understand the atmosphere of customer service and comprehending the value of customer needs. While working in a warehouse I have unloaded trucks, processed returns, handled pick up orders, inventory management and cycle counts. The customer service skills I have retained over the past seven years has helped to better understand customer interaction, body language, facial expressions, and tone. I have been educated in a way that is the most beneficial to the customer and the company or person. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

Overview

9
9
years of professional experience

Work History

Construction Worker

Coverstar New York
03.2023 - Current
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Gathered and disposed of worksite debris to remove safety hazards.

Server Trainer

110 grill
05.2019 - 03.2023
  • Greeted guest upon arrival to the restaurant, took customers food and beverage orders quickly and correctly, I also trained any new hire menu knowledge and steps of service.
  • Provided continuous evaluation and feedback to server employees.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Cleaning Specialist

Boxley's Services
08.2020 - 01.2021
  • Detail orientated cleaning of offices, homes, and vehicles, to satisfy the guidelines set by the company and to meet expectations of the customers.

supervisor

Dunkin Donuts
06.2018 - 05.2019
  • Open and closed the store and maintained the staff while making the guests order quickly and accurately
  • Handled tips and divided them evenly through out the day
  • Took care of any of the customer issues and solved them with a happy attitude that made them feel valued and important so they would keep running on Dunkin.

Host

Applebee
09.2016 - 06.2018
  • Greeted guest upon arrival to the restaurant, took customers food and beverage orders quickly and correctly, while responding to all other requests during their time at the establishment.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Babies "R" Us, SRS

Latham
11.2015 - 03.2016
  • Authorized truck processes, processed damaged goods back to warehouse, unloaded one thousand piece trucks three days a week, inventory management, customer service, customer pickups, created customer orders, pushed freight, worked on registers

Education

High School diploma -

Penn Foster

Skills

  • Teamwork
  • Ability to work alone
  • Time management
  • Supervision of others
  • Customer Service
  • Sales
  • Small group instruction
  • Follow through
  • Conflict resolution
  • Teaching
  • Team-oriented and dependable
  • Power Tool Operation
  • Construction
  • Installation coordination
  • Truck loading

Timeline

Construction Worker

Coverstar New York
03.2023 - Current

Cleaning Specialist

Boxley's Services
08.2020 - 01.2021

Server Trainer

110 grill
05.2019 - 03.2023

supervisor

Dunkin Donuts
06.2018 - 05.2019

Host

Applebee
09.2016 - 06.2018

Babies "R" Us, SRS

Latham
11.2015 - 03.2016

High School diploma -

Penn Foster

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