Accomplished leader with a proven track record at Panera Bread, adept in operations management and conflict resolution. Enhanced team productivity and customer satisfaction through effective coaching and quality control. Streamlined processes and fostered a culture of excellence, achieving significant improvements in efficiency and service delivery.
Overview
22
22
years of professional experience
Work History
Team Lead
Panera Bread
06.2018 - Current
Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Frequently inspected production area to verify proper equipment operation.
Team Lead
Pizza Hut
08.2012 - 06.2018
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Chemical Service Technician
Sonoco Paper Mill
06.2010 - 08.2012
Increased customer satisfaction with timely and thorough chemical service support, addressing client concerns effectively.
Streamlined laboratory processes by identifying areas for improvement in workflows and implementing necessary changes.
Improved chemical service efficiency by conducting regular equipment maintenance and troubleshooting.
Collaborated with cross-functional teams to develop new products or improve existing ones, using expert knowledge of chemistry principles.
Solved complex issues related to chemical services by utilizing strong analytical skills combined with practical experience in the field.
Reduced production downtime by promptly addressing equipment malfunctions and maintaining reliable functionality within the facility.
Print and Documents Supervisor
OfficeMax - Print & Copy Services
06.2006 - 06.2010
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Assistant Manager
Books-A-Million
04.2003 - 06.2006
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.