Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Torgerson

Morgantown,WV

Summary

Accomplished leader with a proven track record at Panera Bread, adept in operations management and conflict resolution. Enhanced team productivity and customer satisfaction through effective coaching and quality control. Streamlined processes and fostered a culture of excellence, achieving significant improvements in efficiency and service delivery.

Overview

22
22
years of professional experience

Work History

Team Lead

Panera Bread
06.2018 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Frequently inspected production area to verify proper equipment operation.

Team Lead

Pizza Hut
08.2012 - 06.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Chemical Service Technician

Sonoco Paper Mill
06.2010 - 08.2012
  • Increased customer satisfaction with timely and thorough chemical service support, addressing client concerns effectively.
  • Streamlined laboratory processes by identifying areas for improvement in workflows and implementing necessary changes.
  • Improved chemical service efficiency by conducting regular equipment maintenance and troubleshooting.
  • Collaborated with cross-functional teams to develop new products or improve existing ones, using expert knowledge of chemistry principles.
  • Solved complex issues related to chemical services by utilizing strong analytical skills combined with practical experience in the field.
  • Reduced production downtime by promptly addressing equipment malfunctions and maintaining reliable functionality within the facility.

Print and Documents Supervisor

OfficeMax - Print & Copy Services
06.2006 - 06.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Assistant Manager

Books-A-Million
04.2003 - 06.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

No Degree - Chemical Engineering

West Virginia University
Morgantown, WV

High School Diploma -

Fairmont Senior High School
Fairmont, WV
05-1999

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Operations management
  • Equipment maintenance
  • Detail cleaning

Timeline

Team Lead

Panera Bread
06.2018 - Current

Team Lead

Pizza Hut
08.2012 - 06.2018

Chemical Service Technician

Sonoco Paper Mill
06.2010 - 08.2012

Print and Documents Supervisor

OfficeMax - Print & Copy Services
06.2006 - 06.2010

Assistant Manager

Books-A-Million
04.2003 - 06.2006

No Degree - Chemical Engineering

West Virginia University

High School Diploma -

Fairmont Senior High School
Brandon Torgerson