Brandon Trail
Las Vegas,NV
Summary
Hard working Customer Service Representative that resolves issues with patience and dedication to provide solution oriented results. A quick learner that's great with technology and operates with a strong sense of integrity in everything. Ability to handle and neutralize high stress level situations, while maintaining a positive and professional demeanor. Thriving in fast paced environments, but can easily adjust to changes and fluctuations as needed. Ready to serve with excellence and exceed expectations while growing and creating exciting new experiences and relationships.
Overview
16
16
years of professional experience
Work History
Rideshare Driver
Uber
02.2019 - Current
- Completed an average of 150+ delivery routes a week, while ensuring each route has the most efficient pickup and drop-off.
- Demonstrated exceptional commitment to all safety practices, protocols, and traffic laws.
- Utilizing effective communication skills to interact with diverse groups, enhancing, and deepening relationships. Using knowledge and personal experience to accommodate, or provide additional support.
- Physically assisted passengers with loading and unloading of luggage to ensure exceptional service.
Customer Service Case Manager
Sutherland Global Services
10.2017 - 01.2019
- Responsible for live technical, financial and conflict resolution support for platform users
- Support for general account information and platform operation
- Daily tracking, managing, and updating of various active and on-going support claims and resolutions, while managing additional incoming support requests
- Resolving payments and payout errors associated with credit/debt and bank accounts
- Mediating, neutralizing, and resolving various levels of personal conflict situations between joint parties
- Emergency care and resolution support for urgent and sensitive user circumstances
Sales Consultant
CarMax
08.2016 - 07.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
Service Consultant
Carmax
03.2014 - 08.2016
- Responsible for managing customer appointments, vehicle repair orders, cost estimates, schedule management, and allocation of labor and parts.
- Various tasks in a fast-paced environment, with constant face-to-face customer interaction, managing 12 to 20 appointments a day.
- Routine customer updates and communication to ensure confidence and quality customer service.
- Responsible for keeping a daily inventory of all current and future appointments.
- Responsible for managing and allocating vehicle repairs and work flow for technicians.
- Received Silver, Gold, Diamond, and Platinum certifications in detail repair
Footwear Specialist
Dicks Sporting Goods
02.2013 - 03.2014
- Responsible for maintaining a clean and organized display, while maintaining inventory and back stock, up to date sales floor appropriate for seasons
- Assisting customers questions, concerns, and needs
- Frequently using a system of probing out the customers needs and wants, then making a suggestion of what product will best fit and suit them for their situation
Sales Floor Associate
Target
10.2012 - 01.2013
- Responsible for managing and maintaining an outstanding sales floor presentation, assist and guide customers to their needs and process customer transactions in a fast and friendly manner
Food Runner, Busser, Server
Marriott Resort & Spa
10.2011 - 11.2012
- Ensured 5-star restaurant ambiance and service through exceptional guest interactions.
Sales Floor Associate, Cashier, Stocker
Phillips Produce
04.2009 - 08.2011
- Responsible for assisting customer's questions or needs, restocking and filling empty positions with produce and merchandise from the back, and consistently renovating the sales floor presentation
Education
Music Arts, Biblical Studies, Business
Palm Beach Atlantic University
Florida05.2012
High School Diploma - Honors
Perry Meridian High School
Indiana05.2011
Skills
- Computer and basic software (excel)
- Basic automotive service & repair
- Outstanding customer service
- Strong Mathematics & problem solving
- Great communication and team management
- Ability to handle and coordinate multiple tasks
Timeline
Rideshare Driver
Uber
02.2019 - Current
Customer Service Case Manager
Sutherland Global Services
10.2017 - 01.2019
Sales Consultant
CarMax
08.2016 - 07.2017
Service Consultant
Carmax
03.2014 - 08.2016
Footwear Specialist
Dicks Sporting Goods
02.2013 - 03.2014
Sales Floor Associate
Target
10.2012 - 01.2013
Food Runner, Busser, Server
Marriott Resort & Spa
10.2011 - 11.2012
Sales Floor Associate, Cashier, Stocker
Phillips Produce
04.2009 - 08.2011
Music Arts, Biblical Studies, Business
Palm Beach Atlantic University
High School Diploma - Honors
Perry Meridian High School
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