Brandon Transue
Overland Park,KS
Summary
Dynamic Computer Helpdesk Technician with expertise in IT ticket management and customer service, honed at ISPN. Excelled in diagnosing technical issues and training new employees. Adept at fostering cooperative relationships and delivering remote support, ensuring seamless operations and client satisfaction. I am methodical and meticulous with my work, doing my best to make sure everything is organized and correct the first time around.
Overview
9
9
years of professional experience
Work History
Computer Helpdesk Technician
ISPN
10.2019 - 06.2025
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over the phone.
- Used ticketing systems to manage and process over 30,000 support actions and requests.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software, and network issues.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs for new employees.
Team Member
Caseys General Stores Inc
10.2016 - 05.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Education
Associate of Applied Science - Game Development
Johnson County Community College
Overland Park, KS05-2019
Skills
- IT ticket documentation and management
- Software installation
- System diagnostics
- Helpdesk operations
- Remote support
- Hardware repair
- Virus detection and removal
- Customer service expert
- Verbal and written communication
- Experienced with Windows 10 operating system
- Training support
- Original content creation
Timeline
Computer Helpdesk Technician
ISPN
10.2019 - 06.2025
Team Member
Caseys General Stores Inc
10.2016 - 05.2019
Associate of Applied Science - Game Development
Johnson County Community College