Brandon Truong
Santa Ana,California
Summary
Dedicated and adaptable customer service specialist with a passion for skill enhancement, aiming to contribute expertise in business, social media marketing, copywriting, and exemplary phone/ in-person customer service to elevate organizational excellence.
Overview
3
3
years of professional experience
Work History
Free Lancing Funeral Musician
The Breath Of Heaven
Costa Mesa, CA
04.2021 - Current
- Experienced customer service professional adept at providing compassionate support via phone and written communication. Skilled in delivering soothing reassurance and guidance during difficult moments of loss.
- Implemented creative business strategies/marketing, expert negotiation on pricing, and a deep commitment to customer service and care when interacting with grieving clients, to ultimately provide pure solace through music for clients and their families.
Customer Service Representative
PillowPooh
Huntington Beach, CA
11.2022 - 01.2024
- Customer Service Representative at PillowPooh, responsibility encompasses all facets of the e-commerce operation, with a primary emphasis on the delivery of exceptional customer service, resolution of inquiries, along with the management and investigation of product concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Restaurant Server
EatsSushi
Costa Mesa, CA
01.2023 - 02.2024
- A people-oriented server known for delivering exceptional dining experiences amidst intense and high volumes of crowd rush.
- Focused on fostering strong connections with both regulars and newcomers, earning numerous 5-star Yelp reviews that feature my personal name and praise for top-tier service.
Education
Bachelor's of Biblical Studies - Theology
Calvary Chapel Bible College
05.2023
Business - Copywriting, E-commerce, And Marketing
Independent Online Studies
Skills
- Customer Service via phone, online, & in person
- Time Management
- Copy Writing
- Excellent Verbal and Written Communication
- Business Development
- Google Docs, Sheets, & Forms
Interests & Hobbies
- Music/Music Production
- Personal Finance
- Reading & Learning
Timeline
Restaurant Server
EatsSushi
01.2023 - 02.2024
Customer Service Representative
PillowPooh
11.2022 - 01.2024
Free Lancing Funeral Musician
The Breath Of Heaven
04.2021 - Current
Bachelor's of Biblical Studies - Theology
Calvary Chapel Bible College
Business - Copywriting, E-commerce, And Marketing
Independent Online Studies
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