Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Tse

Fairfax,VA

Summary

I had started employment at Tropical Smoothie Cafe immediately after graduating high school in 2019. After two years of work as a shift leader, the owner had transferred me over to a different store and promoted me to assistant manager.

Overview

5
5
years of professional experience

Work History

Keyholder

GameStop
01.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Increased sales performance through effective product knowledge and targeted upselling techniques.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.


Assistant Manager

Tropical Smoothie Café
07.2019 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.

Education

BBA - Marketing

George Mason University
Fairfax, VA
05.2025

Associate of Science - General Studies

Northern Virginia Community College
Annandale, VA
05.2021

Skills

  • Avid Pro Tools
  • Cost Control
  • Human Resources Policies Expertise
  • Staff Supervision
  • Customer Relations
  • Time Management
  • Staff Training
  • Staff Management
  • Customer Relationship Management
  • Shift Coverage
  • Directing Team Members
  • Ability to adapt

Timeline

Keyholder

GameStop
01.2024 - Current

Assistant Manager

Tropical Smoothie Café
07.2019 - 01.2024

BBA - Marketing

George Mason University

Associate of Science - General Studies

Northern Virginia Community College

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Brandon Tse