Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Tuffie

Bushnell,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Maintenance Associate

Walmart
Bushnell, FL
03.2017 - Current
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Maintain janitorial supply inventory.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Report any damages found in the building premises to supervisors immediately for repair works.
  • Assist with special projects including painting walls or moving furniture as required.
  • Perform minor repairs on doors, locks and other related fixtures as needed.
  • Attend training sessions regularly to keep updated on new safety protocols.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.

Front Desk Manager

Microtel Inns & Suites
Bushnell, FL
08.2013 - 02.2017
  • Greeted guests upon arrival and checked them in to their rooms.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Ensured the front desk area was clean and presentable at all times.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Assisted with training new staff members on front desk procedures and policies.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Maintained well-stocked and presentable complementary food and beverage station.

Maintenance Support Manager

Walmart
Bushnell, FL
03.2010 - 02.2013
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Floor Technician Supervisor

Kenwil Inc.
Bushnell, FL
09.2006 - 03.2010
  • Supervised and trained floor technicians in proper use of cleaning products and equipment.
  • Monitored floor technician's performance to ensure quality standards were met.
  • Implemented safety protocols for staff handling of chemicals, machinery and other materials.
  • Scheduled regular maintenance on all machines used by the floor technicians.
  • Assisted with training new hires in proper usage and operation of cleaning equipment.
  • Resolved conflicts between staff members or customers related to service issues or quality control concerns.
  • Interacted with vendors and suppliers to order necessary supplies and equipment as needed.
  • Performed routine maintenance checks on all tools, chemicals, machines., utilized by staff in the course of their duties as a Floor Technician Supervisor.
  • Actively promoted a positive work environment while ensuring adherence to company policies and procedures.
  • Provided guidance and support to Floor Technicians regarding best practices and techniques related to their job functions.

Floor Technician

Super Scrub Inc.
Bushnell, FL
03.2003 - 09.2006
  • Swept and mopped floors to maintain cleanliness.
  • Vacuumed carpets, rugs, and upholstered furniture.
  • Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
  • Stripped old wax from floors using chemical strippers and scrapers.
  • Moved furniture and other objects as necessary for floor maintenance.
  • Applied new finish to floors using brushes, rollers, or trowels.
  • Checked machinery for proper functioning before use.
  • Replaced worn machine parts as needed.
  • Performed regular maintenance on machinery used for floor care tasks.

Education

Chegg Skills

Skills

  • Hand Tools Proficiency
  • Lockout and Tagout Procedures
  • Team Management
  • Task Delegation
  • Supervisory Experience
  • Chemical Handling
  • Policy Enforcement
  • Performance Assessment
  • Conflict Resolution
  • Clear Communication
  • Decision-Making
  • Cross-Department Collaboration
  • Stock Planning
  • Active Listening
  • Word Processing
  • Microsoft Office
  • Time Management
  • Task Prioritization
  • Self Motivation
  • Professionalism
  • Multitasking
  • Production Scheduling

Timeline

Maintenance Associate

Walmart
03.2017 - Current

Front Desk Manager

Microtel Inns & Suites
08.2013 - 02.2017

Maintenance Support Manager

Walmart
03.2010 - 02.2013

Floor Technician Supervisor

Kenwil Inc.
09.2006 - 03.2010

Floor Technician

Super Scrub Inc.
03.2003 - 09.2006

Chegg Skills

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Brandon Tuffie