Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Uhe

Queensbury

Summary

Department Supervisor with over a decade of experience in retail operations, demonstrating expertise in cash handling, customer relations, and sales management. Known for fostering a supportive team environment, enhancing customer satisfaction, and driving repeat business through strategic leadership and targeted staff development. Committed to leveraging skills in inventory management and customer service to achieve operational excellence and build lasting customer relationships.


Overview

12
12
years of professional experience

Work History

Center Store Manager

The Fresh Market
03.2025 - Current
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Enhanced store sales by implementing effective merchandising strategies and optimizing product placement.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
  • Implemented targeted promotions that effectively moved slow-moving merchandise while increasing overall sales revenue.
  • Improved employee morale by fostering a positive work environment, encouraging teamwork, and recognizing exemplary performance.
  • Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
  • Streamlined order processes for increased efficiency in product replenishment and delivery.
  • Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
  • Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
  • Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
  • Interacted well with customers to build connections and nurture relationships.

HEAD CASHIER

Lowe’s Home Improvement
03.2019 - 03.2025
  • Oversee cash handling and inventory management, ensuring accuracy and efficiency.
  • Mentor team in sales techniques, boosting employee performance and customer satisfaction.
  • Deliver exceptional customer service, fostering loyalty and repeat business.
  • Streamline return processes, enhancing operational efficiency and customer experience.
  • Streamlines front-end operations and mentors new staff while maintaining cash accuracy and inventory control, fostering a culture of excellence in customer service.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Educated employees on register use, merchandising, and customer service.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.

SALES SPECIALIST

Lowe’s Home Improvement
03.2019 - 03.2025
  • Achieves monthly sales targets, enhancing customer satisfaction and project timelines.
  • Coordinates product orders, ensuring seamless customer experience and efficient installations.
  • Guides customers on project timelines, improving service delivery and installer collaboration.
  • Drive sales performance through consultative customer engagement, coordinating with installation teams to optimize project timelines and enhance client satisfaction
  • Guide customers through complex home improvement decisions, providing expert product knowledge and tailored solutions for diverse project requirements
  • Manage comprehensive project documentation, ensuring accurate order processing and seamless coordination between customers and installation teams
  • Build lasting customer relationships through personalized consultation and proactive follow-up, ensuring successful project completions
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.

DEPARTMENT SUPERVISOR

Lowe’s Home Improvement
03.2019 - 03.2025
  • Guide daily operations, fostering team skills and customer satisfaction.
  • Enhance inventory management, ensuring accurate reporting and minimal shrinkage.
  • Cultivate a supportive environment, driving repeat business through excellent service.
  • Lead department operations while developing staff competencies through targeted training programs and performance coaching, ensuring exceptional customer service standards
  • Implement strategic inventory management protocols and analyze shrinkage patterns to optimize stock levels and reduce operational inefficiencies
  • Drive operational excellence through systematic staff development, policy compliance monitoring, and customer satisfaction initiatives
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.

SALES LEAD

Executive Cellular
05.2017 - 03.2019
  • Led team to consistently meet sales targets, enhancing customer retention through superior service.
  • Streamlined inventory processes, reducing errors and improving efficiency.
  • Guided new employees in sales strategies, fostering a collaborative and productive environment.
  • Resolved customer account issues, offering tailored solutions and improving satisfaction.
  • Contributed to increased sales by advising customers on optimal product features and benefits.
  • Spearheaded sales team performance through strategic coaching, implemented customer-centric solutions, and optimised inventory management to drive sustainable growth
  • Pioneered comprehensive training programmes for new sales staff while managing complex account operations and delivering personalised customer solutions
  • Cultivated strong customer relationships through expert account management, feature customisation, and proactive problem-solving approaches
  • Streamlined inventory processes and monitored sales metrics while mentoring staff in advanced sales techniques and operational procedures
  • Fostered team excellence through hands-on coaching, while ensuring premium customer service and efficient inventory control systems

SALES ASSOCIATE

Prime Communications
04.2015 - 05.2017
  • Surpassed sales targets through expert customer service and account management.
  • Handled cash and card transactions with precision, ensuring customer satisfaction.
  • Advised customers on features and benefits, enhancing their service experience.
  • Streamlined customer account management processes while driving sales performance through personalized product recommendations and solution-focused consultations
  • Guided customers through complex mobile plan selections and account modifications, ensuring optimal solutions aligned with individual needs
  • Managed multi-channel payment processing while maintaining accurate transaction records and delivering comprehensive product expertise
  • Fostered strong customer relationships through attentive service, clear communication, and effective resolution of account management challenges

LEAD TECHNICIAN

Nexgen
08.2013 - 03.2015
  • Led customer service, surpassing sales targets and managing transactions efficiently.
  • Facilitated Sprint’s repair program, enhancing customer satisfaction.
  • Trained as Assistant Manager, strengthening leadership skills.
  • Guided customers in account management, improving service quality.
  • Led technical operations and streamlined repair processes, while optimizing customer service protocols and managing advanced device exchange programs
  • Mentored team members on technical procedures while maintaining high customer satisfaction through personalised solution development

Education

REGENTS DIPLOMA -

Queensbury High School
Queensbury, NY
06.2009

Skills

  • Customer Service (Expert), Sales Management (Experienced), Inventory Management (Experienced)

  • Team Leadership (Experienced), Cash Handling (Skillful), Training (Skillful), Account Management (Experienced)

  • Customer Relations (Experienced), Sales (Expert), Retail Operations (Experienced)

  • Shelf stocking

  • Operational efficiency

  • Employee training

  • Workload management

  • Merchandising strategies

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Time management

  • Team leadership

  • Effective communication

  • Adaptability and flexibility

Timeline

Center Store Manager

The Fresh Market
03.2025 - Current

HEAD CASHIER

Lowe’s Home Improvement
03.2019 - 03.2025

SALES SPECIALIST

Lowe’s Home Improvement
03.2019 - 03.2025

DEPARTMENT SUPERVISOR

Lowe’s Home Improvement
03.2019 - 03.2025

SALES LEAD

Executive Cellular
05.2017 - 03.2019

SALES ASSOCIATE

Prime Communications
04.2015 - 05.2017

LEAD TECHNICIAN

Nexgen
08.2013 - 03.2015

REGENTS DIPLOMA -

Queensbury High School

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