Brandon Ussery
11453 Crossings CT
Summary
Customer service professional with 13 years of experience in sales and client interaction. Proven track record in building strong customer relationships, understanding customer needs, and ensuring satisfaction, highlighted by roles at AT&T and Red Lobster. Possesses excellent communication, interpersonal, and critical thinking skills, seeking to leverage expertise in a dedicated customer service role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fork Lift Trainer
Amazon
10.2023 - 10.2025
- Operated forklift to load and unload packages accurately into designated locations, enhancing operational efficiency.
- Operated electric pallet jack to move products efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems for optimal stock levels.
- Trained new team members on safety protocols and operational procedures to enhance team performance.
Server
Coopers Hawk
04.2022 - 10.2023
- Delivered exceptional customer service by anticipating and addressing guest needs, contributing to a positive dining experience.
- Utilized expert wine knowledge to assist guests in selecting appropriate pairings, enhancing their overall dining satisfaction.
- Demonstrated comprehensive understanding of the menu to provide accurate recommendations and detailed descriptions of dishes.
- Managed multiple tables efficiently while maintaining high quality of service standards.
- Trained and mentored new servers on menu knowledge and customer service practices.
In Home Sales Expert
AT&T
07.2020 - 12.2022
- Fostered strong customer relationships through personalized in-home consultations, effectively addressing client needs and preferences.
- Provided comprehensive product knowledge and solutions, ensuring customers fully understood and were satisfied with offerings such as cell phones, internet, and accessories.
- Overcame customer objections by delivering clear and persuasive information, resulting in enhanced customer satisfaction and retention.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Massage Therapist Assistant
Aire Bath and Spa
04.2019 - 03.2020
- Provided exceptional guest service by warmly welcoming visitors and assisting licensed therapists, enhancing overall client satisfaction.
- Demonstrated reliability with consistent attendance and received recognition as Employee of the Month for outstanding performance.
Lead Server/Bartender
Red Lobster
02.2014 - 03.2020
- Delivered exceptional customer service, resulting in positive Yelp reviews and recognition as a top sales leader in bartending.
- Trained new staff members in service standards and upselling techniques, enhancing overall team performance.
Part-Time Supervisor
UPS
08.2007 - 10.2013
- Trained employees to handle and load packages efficiently, ensuring compliance with safety protocols and hazard certification standards.
- Facilitated a safe working environment by implementing best practices for package handling and transit operations.
- Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
- Enhanced team productivity by implementing efficient time management strategies.
Education
No Degree - Graphic Design
International Academy Of Design And Tech
Chicago, IL12.2008
High School Diploma -
Paul Robeson H.S
Chicago, IL06.2006
Skills
- Store and Field Sales
- Luxury Dine-in Service
- Certified Jewelry and Alcohol Sales
- Report Writing and Presenting
- Critical Thinking Skills
- Excellent Communication Skills
- Strong Interpersonal Skills
- Proactive and Self-Motivated
- Exceptional Organizational Skills
Certification
- CMT - Certified Massage Therapist
Timeline
Fork Lift Trainer
Amazon
10.2023 - 10.2025
Server
Coopers Hawk
04.2022 - 10.2023
In Home Sales Expert
AT&T
07.2020 - 12.2022
Massage Therapist Assistant
Aire Bath and Spa
04.2019 - 03.2020
Lead Server/Bartender
Red Lobster
02.2014 - 03.2020
Part-Time Supervisor
UPS
08.2007 - 10.2013
No Degree - Graphic Design
International Academy Of Design And Tech
High School Diploma -
Paul Robeson H.S