Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Vaade

Everett,WA

Summary

Dynamic operations manager with a proven track record at MTS Tree and Landscape, excelling in team leadership and operational efficiency. Spearheaded training programs that enhanced staff performance and streamlined project management, resulting in improved service delivery. Adept at problem-solving and fostering strong customer relations to drive business growth.

Overview

19
19
years of professional experience

Work History

Owner/Operator

Vaade Masterworks
06.2018 - Current
  • Managed daily operations to ensure smooth workflow and customer satisfaction.
  • Developed and implemented effective scheduling for staff and services.
  • Trained new employees on operational procedures and customer service protocols.
  • Implemented safety standards to maintain a secure working environment for all staff.
  • Analyzed customer feedback to improve service offerings and enhance overall experience.
  • Coordinated marketing efforts to promote services and attract new clientele.
  • Maintained financial records, including budgeting and expense tracking for profitability.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.

Operated with safety and skill to avoid accidents and delays.

Operations Manager

MTS Tree and Landscape
01.2014 - 05.2018
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Streamlined project management by implementing scheduling software for improved resource allocation.
  • Developed training programs for staff, enhancing skills and performance consistency across teams.
  • Coordinated with vendors to optimize supply chain processes, reducing delays in service delivery.

Crew Lead

Haskins Tree Care
02.2011 - 05.2014
  • Oversaw daily operations of tree care crews, ensuring adherence to safety protocols and efficiency.
  • Trained new team members on equipment usage and best practices for tree maintenance.
  • Coordinated scheduling and resource allocation for multiple simultaneous projects, optimizing crew performance.

Implemented process improvements that enhanced workflow efficiency and reduced downtime during operations.

Maintained all equipment to ensure reliability and performance was top notch.

Crew Lead

Eastside Tree Works
02.2007 - 02.2011
  • Managed daily operations to ensure smooth workflow and customer satisfaction.
  • Developed and implemented effective scheduling for staff and services.
  • Trained new employees on operational procedures and customer service protocols.
  • Implemented safety standards to maintain a secure working environment for all staff.
  • Analyzed customer feedback to improve service offerings and enhance overall experience.
  • Coordinated marketing efforts to promote services and attract new clientele.
  • Maintained financial records, including budgeting and expense tracking for profitability.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.

Operated with safety and skill to avoid accidents and delays.

Education

Certificate of Technical Studies - Construction Management

Associated Builders And Contractors School
Bellevue, WA

High School Diploma -

Marysville Pilchuck High School
Marysville, WA

-2 - Contracting/Construction Managemant

Edmonds Community College
Lynnwood, WA

Skills

  • Operations management and oversight
  • Documentation and reporting
  • Hiring and personnel management
  • Business planning and strategy
  • Sales negotiation and customer relations
  • Staff training and development
  • Problem-solving and decision-making
  • Team leadership and motivation
  • Customer service excellence
  • Operational efficiency strategies
  • Employee relations and conflict resolution
  • Planning and implementation skills
  • Project management and leadership
  • Schedule management
  • Management

Timeline

Owner/Operator

Vaade Masterworks
06.2018 - Current

Operations Manager

MTS Tree and Landscape
01.2014 - 05.2018

Crew Lead

Haskins Tree Care
02.2011 - 05.2014

Crew Lead

Eastside Tree Works
02.2007 - 02.2011

Certificate of Technical Studies - Construction Management

Associated Builders And Contractors School

High School Diploma -

Marysville Pilchuck High School

-2 - Contracting/Construction Managemant

Edmonds Community College
Brandon Vaade