BRANDON VANN
Waldorf,MD
Summary
Dynamic customer service professional with over seven years of experience dedicated to delivering exceptional customer satisfaction. Proven front-line expertise in engaging effectively with customers, supervisors, and sales representatives, fostering strong relationships that drive loyalty and retention. Demonstrated ability to communicate clearly and persuasively, complemented by superior organizational skills and meticulous attention to detail. Committed to enhancing the customer experience through proactive problem-solving and a results-oriented approach.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Owner Operator
Rising Sons Logistics
05.2023 - Current
- Directed day-to-day logistics operations by coordinating dispatch routing and delivery schedules for timely freight movement.
- Negotiated freight opportunities and maintained customer relationships to support consistent load procurement.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
Collection Specialist/Litigation Specialist
taxing authority consulting services
09.2019 - 04.2025
- Performing skip tracing, updating accounts with new information obtained; taking calls, assisting and processing payments on taxpayers accounts, providing pay off statements for title companies on Real estate tax accounts. extensive experience in situational tax assessments with dissolved businesses who are delinquent on the business taxes, and strong understanding of VA tax code. While working in the litigation department, daily task included; chain/abstract of title reviewing, preparing and submitting legal documents to the courts such as complaints, affidavits, motions, and preparing newspaper ads for upcoming tax sales.
Real Estate Agent
eXp Realty, LLC
10.2020 - 04.2022
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
Driver
DoorDash
03.2019 - 12.2021
- Providing fast, reliable, exceptional delivery services
- Duties include checking all order accurately when picking up from restaurants
- Abilities to multi task when handling multiple orders
Auto Detailer
Page Auto Group- Audi
08.2017 - 06.2019
- Duties include full detailing on vehicles that are being sold on the front lot, weather protectant applicants on inside and outside of vehicles
- This action is for customers newly purchased vehicles, Responsible for complimentary service washes, Witch is expected at a fast moving pace, yet professional manner
Auto Detailer
Bayside Auto Group- Kia
09.2015 - 07.2017
- Responsible for detailing & reconditioning vehicles so they are presented to potential buyers in immaculate condition; provides sales information regarding car-care products to consumers; manages inventory for shop materials; interacts with customers during shuttle rides to provide optimal satisfaction.
Auto Detailer
Sharper Image
10.2014 - 07.2015
- Worked proactively within a team to ensure quality results were produced to present to clients; followed proper steps to ensure deadlines were met; developed a strong attention to detail by adhering to strict presentation guidelines.
Kitchen Staff
Ledo pizza
10.2010 - 05.2015
- Performed efficiently with colleagues, ensuring timely and enhanced service; effectively completed duties to employer satisfaction, which included making pizza, manning the grill station, washing dishes and preparing proper amounts of ingredients for the projected daily sales.
Education
General Education Diploma -
Moseley Real Estate School
Richmond, VA01-2018
High School Diploma -
Thomas Stone
Waldorf, MD04-2012
Skills
- Freight compliance
- Transportation regulations
- Route optimization
- Freight handling
- Freight loading
- Defensive driving
- Operations management
- Sales closing
- Negotiation
- Contract negotiation
- Collections strategies
- Customer relationship management
- Customer research
- Business writing
- Documentation reporting
- Business planning
- Team management
- Talent acquisition
- Schedule coordination
- Digital marketing
- Interpersonal communication
- Goal-Oriented
- Performance Improvements
- Buyers' agent
- Partnerships
- Lead Follow Up
- Title Research
- Property Marketing
- Vehicle maintenance
- Patience and Persistence
- Supply chain logistics
- Route optimization
- Freight loading
- Vehicle maintenance
- Microsoft Excel
- Microsoft Word
- Attention to detail
- Data entry
- Document preparation
Certification
Virginia state real estate license, #0225248924
Timeline
Owner Operator
Rising Sons Logistics
05.2023 - Current
Real Estate Agent
eXp Realty, LLC
10.2020 - 04.2022
Collection Specialist/Litigation Specialist
taxing authority consulting services
09.2019 - 04.2025
Driver
DoorDash
03.2019 - 12.2021
Auto Detailer
Page Auto Group- Audi
08.2017 - 06.2019
Auto Detailer
Bayside Auto Group- Kia
09.2015 - 07.2017
Auto Detailer
Sharper Image
10.2014 - 07.2015
Kitchen Staff
Ledo pizza
10.2010 - 05.2015
General Education Diploma -
Moseley Real Estate School
High School Diploma -
Thomas Stone