Summary
Overview
Work History
Skills
References
Timeline
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BRANDON VARGAS

Orlando,FL

Summary

Client-focused Business Manager offering specialized experience in Sales, Customer Service, Healthcare Administration, and the Business of Dentistry. Proven ability to quickly build relationships with Doctors, Professionals, Patients, and everyone in between. Quick-learner with excellent multi-tasking skills and ability to quickly master new technology, including high level proficiency in Microsoft Office Suite (365). Dynamic, charismatic, and ambitious; Determined to be the hardest worker you have ever met.

Overview

14
14
years of professional experience

Work History

Transportation Manager

AdventHealth
09.2017 - Current
  • Oversee and facilitate patient transportation for Advent Health East Orlando. Increased average tasks from 350 to over 500+ tasks per day.
  • Lead team of 60+ patient transporters, allocating labor resources to balance budget needs with hospital demand, meeting goal of 10 minute response time / 20 minute max response time.
  • Responsible for delivery, removal, and storage of all patient beds, stretchers, wheelchairs and other related transport equipment.
  • Regular collaboration and creative problem solving with hospital leaders (Nurse Managers, House Supervisors, Department Directors, C-Suite etc).
  • Direct career development and growth for all direct reports including transporters, Leads, and Supervisors (attendance, productivity, training, career goals, etc.)

Business Manager

Orlando Center for Cosmetic Dentistry
03.2017 - 10.2021
  • Oversee business operations for advanced private dental practice ; increased gross monthly collections from $80,000 to $200,000 +
  • Coordinating all treatment plans and collections, creating new relationships with third party finance, and overseeing all in house financing while maintaining minimum 50% case acceptance.
  • Facilitate accurate and timely billing (private and insurance) and collection correspondence, to ensure DSO of 30 days or less
  • Identify daily opportunities on schedule, proactively scheduling to 100% capacity, 4 weeks in advance, year-round
  • Liaison between all patients and Dentist and his clinical team via phone, email, text message, and social media (Google Reviews, Facebook, Yelp)
  • Coordinate recruiting for all open positions as well as maintain bench of applicants for future openings, conducting interviews, as well as onboarding.

Business Assistant Mentor & Educator

Heartland Dental
06.2013 - 03.2017
  • Facilitate and Execute learning plan for all Business Assistants throughout region (75+ Employees) growing Business Assistants into Practice Managers
  • In-office Trainer and Remote Business Support for over 45 affiliated practices in Greater Orlando Area
  • Presenter/Instructor at Heartland Dental Orientation: 5 day program for all new employees (Class sizes from 90 - 200+) in Effingham, IL
  • Presenter/Instructor for Southeast Regional Business Assistant Mastery: 2 day training course featuring advanced curriculum for 25-75 participants
  • Presenter/Instructor for Orlando Regional Business Assistant Training: 8 day training course for 5-15 business assistants of all experience levels.
  • Introduce new team members to vision, mission, and core values of Heartland Dental as well as fundamentals of dentistry and Heartland Systems

Marketing Director and Sales Manager

LA Fitness
08.2012 - 06.2014
  • Generating new leads via business to business (door to door) contact and customer referrals to meet weekly sales goals for Winter Park club.
  • Plan and arrange company networking events on monthly basis to drive business and traffic
  • Lead sales team in Gross Membership Sales
  • Available for all TO's to close sales for Sales Counselors
  • Guiding all leads through club tour and starting new membership same day

Assistant Manager & Mystery Shopper

Payless ShoeSource
12.2009 - 08.2012
  • Manage day to day operations in highest volume store in Orlando region
  • Assign daily and weekly store responsibilities for 5 team members
  • Lead by example on providing each customer with full Customer Journey resulting in maximum purchase
  • Training new team members on Customer Journey, Inventory, and Cash Handling
  • Responsible for Cash drawers and balancing of each deposit
  • Partner with District Managers to review over 50 stores and provide valuable feedback on how to improve Customer Journey

Skills

  • Proficient in Microsoft Office Suite, MAC OS, Eaglesoft, Dentrix, Cerner, EPIC
  • Fully Bilingual: Spanish and English
  • Extensive public speaking experience to audiences of over 200
  • BLS/CPR Certified

References

  • Valerie Herter - Mission Control Nurse Supervisor (AdventHealth) | c: 407-728-0014 e:Valerie.HERTER@adventhealth.com
  • Alison Aholt - Business Territory Manager (GSK) | c: 314-365-3927 e: Alison.r.aholt@gsk.com
  • Veronica Chapman - Business Team Training & Course Developer (Heartland Dental) | c: 217-821-6617
  • Michelle Leon - Operations Manager (Levil Technology) | c: 754-423-6844



Timeline

Transportation Manager

AdventHealth
09.2017 - Current

Business Manager

Orlando Center for Cosmetic Dentistry
03.2017 - 10.2021

Business Assistant Mentor & Educator

Heartland Dental
06.2013 - 03.2017

Marketing Director and Sales Manager

LA Fitness
08.2012 - 06.2014

Assistant Manager & Mystery Shopper

Payless ShoeSource
12.2009 - 08.2012

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BRANDON VARGAS