Brandon Vargas
Buena Park,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BRS
03.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers in navigating company website and filling out online applications, improving overall user experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered and redirected incoming phone calls for office.
- Maintained and managed customer files and databases.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Participated in recruitment and selection process for new hires.
- Checked references for potential candidates.
Human Resources Assistant
Caplugs
01.2023 - 06.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Conducted new hire orientation to verify completion of appropriate paperwork
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Participated in recruitment and selection process for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions
- Checked references for potential candidates.
- Updated and maintained employee attendance records.
- Set up orientations and initial training for new employees.
- Assisted with creating employee handbooks and manuals.
Education
BBA - Human Resources Management
Cal State Fullerton
Fullerton, United States05.2024
Skills
- Customer Service
- Computer Proficiency
- Document Translation
- Fluent Bilingualism
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Microsoft Office
- Data Entry
- Decision-Making
- Active Listening
Languages
Spanish
Full Professional
Timeline
Human Resources Assistant
Caplugs
01.2023 - 06.2023
Customer Service Representative
BRS
03.2022 - 11.2023
BBA - Human Resources Management
Cal State Fullerton
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