Jackie Guerra
San Antonio,Texas
Summary
Detail-oriented professional with excellent communication, interpersonal, listening, creative and critical thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
22
22
years of professional experience
Work History
Navigator
Multi Assistance Center
03.2023 - Current
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools in MAC NAV.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Serve as an essential link between MAC Member, families and MACers for all services needed.
- Review MAC Pre-Screening and MAC Intake Process for assigned MAC Member with special needs (and/or family, legal guardian) to identify the needs and address all identified social determinants of health in a private setting to ensure privacy and confidentiality.
- Ensure all collected data is accessible in the MACNav system and maintain MAC Member record.
- Determine needs/referrals for MAC Member and send referral through MACNav system o MACers and/or community partners.
- Assist in identifying and seeking resolution to areas that are barriers to services for MAC Member.
- Facilitate appointments for MAC Members, as needed.
- Create and provide MAC Care Plan to MAC Member; assist assigned MAC Member with paperwork if requested.
EMPLOYMENT SPECIALIST
Haven For Hope/ Income Skills & Development
11.2020 - 02.2023
- Obtained information on work history, training, education and job skills
- Contacted job applicants to inform of application status
- Job coached applicants and build their confidence assisting and navigating then through the whole process
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate
- Analyzed employment-related data and prepared required reports
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Evaluated applicant qualifications and eligibility for specified licensing, according to established guidelines and designated licensing codes.
RESIDENTIAL DORM SUPERVISOR
The Center For Health Care Services
01.2013 - 08.2020
- Collaborated with counselors to develop counseling programs that address needs of individual consumers
- Provided requested information on consumers' progress and development of case plans
- Developed program plans for consumers and assisted in plan development
- Communicated with other staff to resolve problems with consumers
- Made regular rounds to ensure that consumer and areas were safe and secure
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Oversaw departmental budget and reconciled expenditures to reduce overages.
- Developed strong relationships with CPS Agents to enhance collaboration efforts in monitoring high-risk cases during parental visits
- Exercised best practices when working with children of all ages, utilizing child psychology tenets to support diverse populations of youth.
- Improved youth behavior by implementing specialized intervention strategies and individualized treatment plans during CPS Supervised visits
- Assisted in the development of comprehensive behavioral assessments to identify specific needs and support for each youth.
DAY HABILITATION IDD LEAD
Coastal Plains MHMR
04.2002 - 06.2012
- Provide information or refer individuals to public or private agencies or community services for assistance
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services
- Served clients regular balanced meals for breakfast, lunch and dinner
- Drove motor vehicles to transport clients to physicians' offices or outings
- Explored and discussed progress toward goals to assist clients
- Maintained confidentiality of records relating to clients' treatment.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Education
HIGH SCHOOL DIPLOMA -
Health Careers High School
San Antonio, TX06.1988
Skills
- Speak, Read And Write Both Spanish And English
- Strong Work Ethic
- Team Leadership
- Creative Solutions
- De-Escalation Techniques
- Positive Reinforcement Methods
- Job Readiness Training
- Nonviolent Intervention
- Emotional Support
- Adaptable To Changing Conditions
- Active Listening
- Effective Time Management Skills To Juggle Work
- Performance monitoring
- Decision-Making
- Able To Understand All Sides Of An Issue And Respond With A Human Touch
- Internal Auditing on records
References
- ADRIANA PERUSQUIA, Credit Human, Trainer With Credit Human Friend, (210) 810-9684, perusquiaa3@gmail.com
- DEBRA PEREZ, Morgan's Wonderland/MAC, Navigator Friend, (210) 980-8600, debra.perez4402@yahoo.com
- JANETTE LEE, Mirage Hotel, Cage Shift Manager Cousin, (702) 496-6712, babyruth8658@yahoo.com
Timeline
Navigator
Multi Assistance Center
03.2023 - Current
EMPLOYMENT SPECIALIST
Haven For Hope/ Income Skills & Development
11.2020 - 02.2023
RESIDENTIAL DORM SUPERVISOR
The Center For Health Care Services
01.2013 - 08.2020
DAY HABILITATION IDD LEAD
Coastal Plains MHMR
04.2002 - 06.2012
HIGH SCHOOL DIPLOMA -
Health Careers High School