Summary
Overview
Work History
Education
Skills
Affiliations Volunteer Activities
Languages
Timeline
Generic

Brandon Villafranca

San Antonio

Summary

Skilled professional with extensive experience in customer relations, business operations, and financial management. Expertise in bilingual communication, effectively engaging clients from diverse cultural and socioeconomic backgrounds. Proven ability to enhance customer satisfaction and streamline operational processes.

Overview

11
11
years of professional experience

Work History

Direct Care Worker

Compass Connections
06.2021 - 01.2025
  • Actively supervise and mentor minors from various ethnic backgrounds while awaiting reunification.
  • Facilitate all dorm needs in a timely manner to function in accordance with the program schedule.
  • Assist in the intakes process of minors and create files through SalesForce in conjunction with managers.
  • Attend ORR trainings (Ethics and Boundaries, Medical Administration, Trauma-Informed Care, etc.)

Sales Representative/Door to Door Consultant

Essential Water Systems
10.2020 - 02.2021
  • Canvass an average of 60 doors daily in communities of all types of socioeconomic statuses.
  • Perform water quality demonstrations in homes and explain possible solutions to household issues.
  • Assigned teams and territories before workdays started and provided strategic feedback to management.
  • Provided customer service over phone and in person for new and existing clients.

Server

Pappadeaux Seafood Kitchen
10.2018 - 11.2020
  • Engage in hospitable service daily and fulfill all guests' needs to enhance their dining experience.
  • Participated in teamwork building skills with coworkers of mutual and higher positions.
  • Partook in training methods with new employees and helped with their learning of POS systems.

Cashier

Taco Palenque
08.2016 - 01.2017
  • Manage daily accounts and record inventory using Microsoft Word/Excel-based files.
  • Answer daily phone calls and translate bilingual inquiries, serving over 500 clients daily.
  • Prepare quality food and train new employees increasing productivity throughout day to day operations.

Bartender/Server

Dirty Al's Seafood Market and Cajun Kitchen
Brownsville
05.2014 - 08.2016
  • Happily welcomed and assisted over 100 customers daily, providing excellent meal options.
  • Eagerly engaged customer inquiries about our daily menu and fresh locally sourced products.
  • Manage daily cash transactions, day to day customer service operations and inventory checklist.

Retail Sales Consultant/Stock and Inventory Associate

Hollister Co. at La Cantera
01.2015 - 06.2016
  • Cordially greet and check in over 100 daily customers and assist in multiple bilingual inquiries.
  • Prepare and send daily summary reports using Microsoft Word/Excel, ADP and Kronos.
  • Process daily transactions and assist in back office inventory of all items.

Education

Bachelor's Degree -

University of Texas At San Antonio
05-2026

Skills

  • Crisis intervention
  • Team leadership
  • Customer service and support
  • Data management
  • Conflict resolution
  • Cultural awareness

Affiliations Volunteer Activities

  • Volunteer, Huerta Performance, 12/2020, 05/2021
  • Volunteer, San Antonio Food Bank, 07/2021, 09/2021
  • Peer Mentor, UTSA First Year Experience Program, 08/2014, 09/2015
  • Trainee/Volunteer, UTSA Small Business Development Center, 03/2016, 12/2016

Languages

Spanish
Native/ Bilingual

Timeline

Direct Care Worker

Compass Connections
06.2021 - 01.2025

Sales Representative/Door to Door Consultant

Essential Water Systems
10.2020 - 02.2021

Server

Pappadeaux Seafood Kitchen
10.2018 - 11.2020

Cashier

Taco Palenque
08.2016 - 01.2017

Retail Sales Consultant/Stock and Inventory Associate

Hollister Co. at La Cantera
01.2015 - 06.2016

Bartender/Server

Dirty Al's Seafood Market and Cajun Kitchen
05.2014 - 08.2016

Bachelor's Degree -

University of Texas At San Antonio

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