Brandon Vue
Brentwood,CA
Summary
Technology-oriented Support Specialist with expertise in troubleshooting, data management, and customer service. Proven ability to deliver technical solutions and enhance user experience through effective problem-solving. Adept at providing network and software support, mentoring team members, and optimizing workflows for efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Support Specialist
Meta
10.2020 - 12.2023
- Applied AYMT strategies to improve customer interactions and suggest actionable insights for user engagement
- Managed digital campaign marketing initiatives, resulting in increased customer retention rates
- Responded to customer inquiries and resolved technical issues promptly using proprietary software
- Troubleshoot software, hardware, and networking problems, escalating issues as necessary
- Led a team of production agents, providing real-time coaching and support to enhance productivity
- Collaborated with project managers and engineers to enhance campaign marketing performance
- Tracked, documented, and managed information in call-tracking databases to meet KPIs
- Collaborated with team members to ensure consistent quality in customer interactions.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
- Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
- Mentored new team members, providing guidance on best practices for customer service excellence.
Varsity/JV Coach Assistant
Bentley Upper High School
08.2017 - 03.2019
- Supported marketing campaigns for team recruitment and athletic events, increasing community engagement
- Assisted with organizing and conducting training sessions, practices, and competitions
- Planned team travel arrangements and ensured alignment with CIF-NCS rules
- Enhanced team performance by developing and implementing effective coaching strategies.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
- Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
Sales Associate
Nike
04.2017 - 02.2019
- Promoted products through in-store campaign marketing strategies, boosting sales performance
- Assisted customers with product knowledge and provided tailored recommendations
- Used POS systems to process sales, returns, and online orders while ensuring excellent customer service
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Communications
UW Fox Valley
UW Fox Valley12.2016
Skills
- Actionable Insight Development: Identifying opportunities for improvement and suggesting practical actions to achieve measurable results
- Customer Interaction Optimization: Utilizing AYMT strategies to enhance customer engagement and satisfaction
- Data-Driven Recommendations: Analyzing user behavior and data to propose effective next steps
- Campaign Improvement Strategies: Using AYMT techniques to refine marketing campaigns for better reach and impact
- Workflow Efficiency: Implementing AYMT insights to streamline operational processes and boost productivity
- Cross-functional collaboration: Working with teams to integrate AYMT recommendations into broader project goals
- Campaign Strategy Development: Developing comprehensive marketing plans to achieve organizational goals
- Market Research and Analysis: Conduct research to identify target audiences and market trends
- Content Creation and Management: Developing engaging content tailored to campaigns across various platforms
- Social Media Marketing: Managing campaigns on platforms like Facebook, Instagram, LinkedIn, and YouTube to maximize reach and engagement
- Email Marketing: Designing email campaigns to nurture leads and convert customers
- Performance Metrics and KPI Analysis: Tracking and analyzing key metrics to measure campaign success and ROI
- CRM Integration: Leveraging tools like Salesforce or HubSpot to manage customer relationships and campaign data
- Collaboration and Teamwork: Working with creative, technical, and sales teams to ensure campaign alignment and success
- Customer Service Support Specialist: Skilled in addressing customer needs, resolving inquiries, and maintaining satisfaction through effective communication and service techniques
- Technical Support Mentorship: Providing training and mentorship to junior team members, enhancing their technical skills and service delivery
- Troubleshooting Expertise: Efficiently diagnosing and resolving hardware, software, and network issues
- Quality Assurance: Implementing and monitoring service quality standards to ensure exceptional customer experiences
- Training Development: Designing and delivering training programs to improve team knowledge and performance
- Performance Monitoring: Tracking team metrics and providing feedback to drive continuous improvement
- Knowledge Sharing: Facilitating team workshops and knowledge-sharing sessions to build technical expertise across teams
Timeline
Customer Service Support Specialist
Meta
10.2020 - 12.2023
Varsity/JV Coach Assistant
Bentley Upper High School
08.2017 - 03.2019
Sales Associate
Nike
04.2017 - 02.2019
Bachelor of Science - Communications
UW Fox Valley
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