Brandon Walker

Internship Role

- Shadowing Professional Services network engineers to learn the basic networking and “soft skills”required for delivering client projects successfully. These activities included:

PROJECTS:

- Project Scoping

- Project Architecture

- Delivery Assurance

- Project Kickoff

- Project Planning

- Project Documentation

- Project Management

- Project Deliver (Including migration activities and cutovers)

- As-Built Documentation

- Customer Communication

- Customer Satisfaction

- Customer Escalation

- Time Entry

- Project Closure

TRAINING:

- Participated in Udemy and INE training modules and labs

- Participated in team training meetings and technology demos

- Participated in POC (Proof of Concept) lab demos

- Attended weekly 1:1 mentorship sessions with network delivery engineers and architects

- Attended monthly 1:1 mentorship sessions with the Director of Networking

CERTIFICATIONS:

Active:

Network+

November 2024

In Progress:

CCNA

• Built and installed Residential Fences of all types (chain-link, aluminum bar, vinyl, wood, etc.).
• Collaborated with clients to design custom fence solutions tailored to their specific needs and preferences.

Delivered contracted orders by DoorDash from the given restaurant to the customer in a safe and efficient manner.

• Collected mail and packages from shippers/customers and sorted them into the proper shipping service bin.
• Created and processed labels for shipping with customers that didn't have a pre-labeled package/letter.
• Created and distributed shipment invoices to maintain accurate account balances.
• Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.

• Kept kitchen clean and organized by performing daily maintenance tasks.
• Monitored food quality and presentation to maintain high standards.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Communicated closely with servers to fully understand special orders for customers.
• Communicated proactively with management about potential issues or delays in delivery times.
• Utilized GPS systems effectively for accurate routing and delivery time estimates.
• Handled cash transactions accurately, maintaining financial integrity during each shift.
• Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.

• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Trained and mentored new employees to maximize team performance.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Collaborated with other leaders and executives to direct workflow and support operations.

• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
• Maintained food safety and sanitation standards.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Streamlined kitchen operations with effective communication and collaboration among team members.

• Acted as head chef when required to maintain continuity of service and quality.
• Collaborated with staff members to create meals for large banquets.
• Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
• Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
• Trained and managed kitchen personnel and supervised related culinary activity.

• Learned duties for various positions and provided backup at key times.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Developed rapport with regular customers, offering personalized service that fostered lasting relationships.