Brandon Walker
Rockford,IL
Summary
Dynamic professional with proven expertise in order picking and exceptional negotiation skills, honed at Ceannate and Lowes Distribution Center. Achieved significant improvements in order accuracy and recovery rates for outstanding loan balances. Excels in warehouse safety and customer service, consistently exceeding performance metrics. Demonstrates strong leadership in team collaboration and problem-solving.
Overview
15
15
years of professional experience
Work History
Order Picker
Lowes Distribution Center
11.2018 - Current
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Student Loan Collector
Ceannate
09.2009 - 08.2018
- Exceeded performance metrics consistently by adhering to established protocols while applying creative problem-solving techniques during negotiations.
- Developed customized payment arrangements based on borrowers'' financial situations, increasing the likelihood of successful repayments.
- Assisted borrowers in understanding their financial obligations, explaining complex loan terms, interest rates, and repayment schedules.
- Collaborated with a team of collectors to achieve monthly targets, sharing best practices and learning from others'' experiences.
- Enhanced borrower relationships through empathetic listening and providing relevant information on available repayment options.
- Escalated accounts appropriately when necessary to secure legal action or involve additional resources in collecting unpaid debts.
- Boosted overall collections department performance with consistent achievement of personal monthly goals for recovered funds.
- Improved negotiation skills through regular training sessions, resulting in higher recovery rates for outstanding loan balances.
- Maintained compliance with federal regulations, ensuring accurate reporting of collection activities and adherence to privacy standards.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally, resolving disputes while maintaining positive relationships.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
N/A - Communications
Northern Illinois University
Dekalb, IL06.2005
Associate Of General Studies - General Education
Rockford East High School
Rockford, IL06.2001
Skills
- Order picking
- Product picking
- Warehouse safety
- Forklift operation
- Heavy lifting
- Pallet arrangement
Timeline
Order Picker
Lowes Distribution Center
11.2018 - Current
Student Loan Collector
Ceannate
09.2009 - 08.2018
N/A - Communications
Northern Illinois University
Associate Of General Studies - General Education
Rockford East High School
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