Brandon Wallace
Summary
Accomplished employee with in-depth experience. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Experience with Microsoft Excel and Outlook. Passion for learning and likes to take on new challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parks Maintenance Worker
City Of Leawood
06.2009 - Current
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Maintained athletic fields for area youth and adult leagues.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
- Checked on safety and operation of park equipment every week.
- Installed and moved temporary structures for different types of events.
- Fertilized and watered grounds for optimal growth.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Cut trees and shrubs to shape and maintain landscape.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Assisted with irrigation system maintenance and repair.
- Maintained gardening tools by replacing blades and fluids.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Prepared soil for planting and sowing.
- Utilized lawn striping methods for healthy grass growing and appearance.
Sales Associate and Assistant Manager
Dollar General Store
01.2004 - 08.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
MBA - Music Business
Southern New Hampshire University
Hooksett, NH02.2023
Bachelor of Science - Social Sciences/History
Southeast Missouri State University
Cape Girardeau, MO12.2020
Skills
- Customer Satisfaction
- Team Goals
- Planogram Design
- Retail Sales
- Merchandise Receiving and Handling
- Persuasive Selling
- POS Inventory System Operation
- Inventory Control Procedures
- Financial Reporting
- Rules and Regulations
- Program Optimization
- Strategic Planning
- Sales Analysis
- Profit and Loss
Certification
- Customers, Suppliers and Supply Chain Management Training - 8/31/202
- Inbound Marketing Certified - 7/15/2022
- Power BI Training - 1/20/2023
- Performance Measurement Techniques Training - 10/14/2022
- Information Technology and E-Business Training - 10/14/2022
- Managing Change Training - 9/24/2022
- Google Analytics Training - 8/9/2022
- Power BI-Create Excel Dashboards Training - 4/27/2022
- Power BI-Pivot Tables Training - 1/30/2022
- Microsoft Excel Training - 10/15/2022
Timeline
Parks Maintenance Worker
City Of Leawood
06.2009 - Current
Sales Associate and Assistant Manager
Dollar General Store
01.2004 - 08.2008
MBA - Music Business
Southern New Hampshire University
Bachelor of Science - Social Sciences/History
Southeast Missouri State University
- Customers, Suppliers and Supply Chain Management Training - 8/31/202
- Inbound Marketing Certified - 7/15/2022
- Power BI Training - 1/20/2023
- Performance Measurement Techniques Training - 10/14/2022
- Information Technology and E-Business Training - 10/14/2022
- Managing Change Training - 9/24/2022
- Google Analytics Training - 8/9/2022
- Power BI-Create Excel Dashboards Training - 4/27/2022
- Power BI-Pivot Tables Training - 1/30/2022
- Microsoft Excel Training - 10/15/2022
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