High Preforming Store/Area Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Area Manager
Trulieve
Bonita Springs, Florida
01.2022 - Current
Annual Sales of 85 million, consisting of 12 stores ranging from 400k-1.3mil per month.
Conducted training sessions to educate employees on best practices and procedures to increase profitability. (300+ employees)
Resolved conflicts promptly to promote positive environment for customers.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Transformed underperforming teams into productive, profitable teams.
Assist with SOP creation for many channels within the company.
Directed workforce planning, customer retention and customer service management for multiple locations.
Oversaw budget planning, strategy development, community outreach for organization.
Worked closely with cooperate partners (HR, TA, LP, PP) to ensure all standards are being met.
Managed inventory and reduced shrinkage by 4% through detailed monitoring of daily operations and stock.
Store Manager
Trulieve
Lakeland / Bonita Springs, FL
01.2019 - 01.2022
Built loyal clientele through high-level of customer satisfaction and Trulieve's morals
Increased sales upward of 35% in 1 year through ideas and employee development
Handled recruiting, interviewing, hiring, and training of 40+ new employees
Assisted with grand openings of multiple stores
Closely monitored and met strict payroll goals
Maintained a high level of customer satisfaction while also abiding by DOH & CDC guidelines
Evaluated sales personnel on a monthly basis and discuss target goals for employee growth
Handled payroll for multiple stores
Successfully motivated, encouraged, and grew the store into the top cannabis dispensary in the Lakeland area
Trained, coached, and managed multiple now store managers
Assisted as market lead overseeing 5 locations
Assisted with creating operations SOP's and bringing complete brand alignment.
Product Coordinator
Trulieve Orlando
Orlando, Florida
11.2017 - 01.2019
Front of house duties include checking patients in, checking and/or correcting dispensation errors
Floor Supervisor duties consist of conducting flow of sales, one on one consulting, overseeing sales and dispensations to ensure all HIPAA regulations are followed, processing returns, coordination of staff regarding scheduling of said day and work flow
Cash Management duties include deposit preparation, conducting change orders, cash till reconciliation, processing POS sales, and cash handling/hand counting 40k+ per day
Evaluated employee performance and coached and trained to improve weak areas.
GRS
Publix
Lake Mary, FL
11.2013 - 11.2017
Publix Super Market at Lake Mary Pointe
Lake Mary, Florida
Ensure shelf service report is up to par.
Handle Inventory control and merchandising.
Help surrounding stores prepare for WIS(Washington Inventory Service) inventory.
Honored with employee of the month.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Driver/Prep Cook
Jimmy John's
Port Orange, Florida
08.2011 - 09.2013
Joe duties included, but not limited to, taking online phone orders, preparing to-go orders, running the cash register, delivery said orders to patrons, balancing cash drawer at end of shift.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Cook
KFC
Port Orange, Florida
08.2008 - 08.2011
Hired on as a cashier, was quickly promoted to full time cook/prep
Job duties include but not limited to, receiving & stocking shipments, operating cooking machinery such as fryers, pressure cookers, and mixers
Prep sides for the day, and operating the drive-thru window.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.