Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brandon Ward

Los Angeles,CA
Brandon Ward

Summary

Experienced Customer Service Leader and seasoned sales expert with over five years of experience in telephone, email, and virtual customer service . Excellent reputation for resolving problems and improving customer satisfaction as well as cultivating new and sustainable relationships with customers, clients and community members. Enthusiastic to bring my client savvy skills to a company which I can grow in and contribute to the overall success of the company.

Overview

6
years of professional experience

Work History

Quantgene Medical Lab Technology

On Site Manager
04.2021 - Current

Job overview

Experience working as an On site Manager where the responsibilities were included, but not limited to; Procedural COVID-19 check in tasks as well as maintaining compliance and diligence from patients and clients at testing locations. Was also sometimes asked to participate in facilitating testing systems for large production companies such as Netflix and more.

Children's Center Of Antelope Valley

Community Outreach Coordinator
02.2020 - 04.2021

Job overview

Perform various duties or tasks, including but not limited to: Carrying a caseload of at-risk clientele, with recurring in-person check ups and assistance with life, health, financial security, housing, food, childcare, education and extracurricular activities. Wellness checks, event planning, extended grocery services, car repairs, child care, arts & crafts creations, and holiday gifts. If at any time for any reason a fellow employee was gone, coordinators would be asked to take over their caseload and perform as expected.

Snow Orthodontics

Community Relations Specialist
10.2018 - 02.2020

Job overview

Sales based position. Responsible for outreach and connecting with the community and creating great working relationships with potential clients and encourage them to schedule appointments and begin treatment with our practice. Also responsible for marketing promotions, clinical scheduling, and hosting various events in our community to raise customer volume, trust and interest in overall business.

Education

Los Angeles Southwest College
Los Angeles, CA

Associate Of Arts And Sciences from Business Management
12.2024

University Overview

Skills

  • Office Management
  • Problem-Solving Techniques
  • Managing Public Relations
  • Client Relationship Management
  • Recordkeeping Strengths

Timeline

On Site Manager
Quantgene Medical Lab Technology
04.2021 - Current
Community Outreach Coordinator
Children's Center Of Antelope Valley
02.2020 - 04.2021
Community Relations Specialist
Snow Orthodontics
10.2018 - 02.2020
Los Angeles Southwest College
Associate Of Arts And Sciences from Business Management
Brandon Ward