Brandon Ward
Norco ,CA
Summary
Accomplished Tow Truck Driver with a proven track record at Advanced Towing, adept in vehicle recovery and customer service. Excelled in safely transporting vehicles, minimizing damage, and providing roadside assistance. Renowned for exceptional organizational skills and stress tolerance, enhancing company reputation through professionalism and quality service. Skilled in towing equipment operation and empathetic client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Advanced Towing
01.2020 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Tow Truck Driver
J & M Towing
01.2016 - 12.2020
- Drove tow truck to ensure safe relocation of vehicles to predetermined points.
- Operated tow truck to safely transport vehicles to designated locations.
Education
High School Diploma -
Chino Valley High School
Chino Valley, AZ05.2012
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Vehicle maintenance and repair
- Roadside assistance
- Heavy lifting
- Organization and planning
- Stress tolerance
- Roadside assistance experience
- Vehicle recovery expertise
- Basic mechanical aptitude
- Safety management
- Patience and empathy
- Defensive driving techniques
Certification
Triple A Training Certificate- October 2024
Timeline
Tow Truck Driver
Advanced Towing
01.2020 - Current
Tow Truck Driver
J & M Towing
01.2016 - 12.2020
High School Diploma -
Chino Valley High School
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