Hot Schedules
Brandon Washington
Restaurant Manager
Madison,MS
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Talented kitchen leader offer over 15 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
Madison, MS
12.2014 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Actively participated in ongoing customer service programs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Interacted positively with customers while promoting hotel facilities and services.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Shift Manager
Cracker Barrel Restaurant
Jackson, MS
01.2008 - 12.2018
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Communicated with health inspectors during inspections and resolved issues found.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Monitored employee food handling, safety and uniform requirements.
- Cross-trained crew members on different duties to increase coverage.
- Checked and monitored inventory levels to reorder items.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced business productivity by training over 200 team members and 100 servers on best practices and protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Increased kitchen efficiency to 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
General Studies - Business Management
Jackson State University
Jackson, MS 05.2001 -
Skills
Performance improvement
Order delivery practices
Kitchen equipment operation and maintenance
Food service background
Recruitment
Conflict resolution techniques
Cost-controls
Natural leader
Point of Sale (POS) system operation
Budgeting
Inventory control and record keeping
Operations management
Business operations expertise
Staff Management
Passion for customer satisfaction
Staff Scheduling
Food preparation and safety
Food plating and presentation
Marketing and advertising
Recipes and menu planning
Trained in performance and wage reviews
Accomplishments
- Reduced employee turnover by 87% by creating and implementing a no-cost incentive program.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased sales by 30% while reducing food costs by 11%, leading to a substantial net profit in the last five years.
Software
Excel
Timeline
Restaurant Manager
Longhorn Steakhouse
12.2014 - Current
Restaurant Shift Manager
Cracker Barrel Restaurant
01.2008 - 12.2018
General Studies - Business Management
Jackson State University
05.2001 -