The main goal is to express interest on obtaining an entry-level position job with a task force operations team within the hospitality and tourism management field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sheetz Crew Member
Sheetz
07.2024 - Current
Worked front counter, kitchen areas, stocked products, and maintained cleanliness of overall store.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Certified Barista
Starbucks (Aramark)
08.2022 - Current
As a certified barista, a series of tests were performed to ensure drinks were made properly, food and pastry items were made accordingly, and that cleanliness was used correctly
Enhanced the guests overall experience from greeting them through the door, preparing the order, and finally wishing them to come back.
Assisted in employee training by sharing expert knowledge in espresso preparation techniques and customer service best practices.
Served as a role model for new employees by exemplifying excellent work ethic, dedication to craft, and commitment to customer satisfaction.
Supported team members during peak hours, ensuring efficient service and improved productivity.
Streamlined beverage preparation processes, resulting in reduced wait times for customers.
1910 Catering Team Member
NCCU 1910 Catering (Aramark)
02.2023 - 08.2024
As a team member, we're responsible for making sure events affiliated with North Carolina Central University are pre-set, replenished, and broken down within the time requested
Maintained professionalism when communicating with clients, guests, and their superiors that are associated with an event.
Efficiently resolved any client concerns or issues, promoting positive experiences for ongoing business relations.
Coordinated with other departments such as kitchen staff and event planners for seamless communication and collaboration during events.
Assisted in menu development, incorporating seasonal ingredients for fresh offerings at each event.
Contributed to the growth of the catering business through effective networking and building strong relationships with clients and event organizers.
IT Desk Help Representative
North Carolina Central University, NCCU
09.2023 - 12.2023
Increased customer satisfaction by addressing and resolving complaints in timely manner.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Understood each target customer's business model, mapped out organization, and identified unique technology needs.
Shift Lead
Subway
06.2022 - 08.2023
Delegated responsibilities amongst workers that are on line.
Ensured food items that were needed on line were prepped and ready to be served
Communicated with peers on weekly tasks that needs to be completed before and during closing.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Bachelor of Science - Hospitality And Tourism Management
North Carolina Central University
Durham, NC
12.2024
High School Diploma -
Eastern Alamance High School
Mebane, NC
06.2021
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Food Service Operations
Barista Skills
Product Troubleshooting
Service support
Technical Support
Attention to Detail
Computer Skills
Excellent Communication
Certification
Starbuck's Certified Barista Training, Starbucks (Aramark): October 2022
Timeline
Sheetz Crew Member
Sheetz
07.2024 - Current
IT Desk Help Representative
North Carolina Central University, NCCU
09.2023 - 12.2023
1910 Catering Team Member
NCCU 1910 Catering (Aramark)
02.2023 - 08.2024
Certified Barista
Starbucks (Aramark)
08.2022 - Current
Shift Lead
Subway
06.2022 - 08.2023
Bachelor of Science - Hospitality And Tourism Management