Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Washington

Durham,NC

Summary

The main goal is to express interest on obtaining an entry-level position job with a task force operations team within the hospitality and tourism management field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sheetz Crew Member

Sheetz
07.2024 - Current
  • Worked front counter, kitchen areas, stocked products, and maintained cleanliness of overall store.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Certified Barista

Starbucks (Aramark)
08.2022 - Current
  • As a certified barista, a series of tests were performed to ensure drinks were made properly, food and pastry items were made accordingly, and that cleanliness was used correctly
  • Enhanced the guests overall experience from greeting them through the door, preparing the order, and finally wishing them to come back.
  • Assisted in employee training by sharing expert knowledge in espresso preparation techniques and customer service best practices.
  • Served as a role model for new employees by exemplifying excellent work ethic, dedication to craft, and commitment to customer satisfaction.
  • Supported team members during peak hours, ensuring efficient service and improved productivity.
  • Streamlined beverage preparation processes, resulting in reduced wait times for customers.

1910 Catering Team Member

NCCU 1910 Catering (Aramark)
02.2023 - 08.2024
  • As a team member, we're responsible for making sure events affiliated with North Carolina Central University are pre-set, replenished, and broken down within the time requested
  • Maintained professionalism when communicating with clients, guests, and their superiors that are associated with an event.
  • Efficiently resolved any client concerns or issues, promoting positive experiences for ongoing business relations.
  • Coordinated with other departments such as kitchen staff and event planners for seamless communication and collaboration during events.
  • Assisted in menu development, incorporating seasonal ingredients for fresh offerings at each event.
  • Contributed to the growth of the catering business through effective networking and building strong relationships with clients and event organizers.

IT Desk Help Representative

North Carolina Central University, NCCU
09.2023 - 12.2023
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.

Shift Lead

Subway
06.2022 - 08.2023
  • Delegated responsibilities amongst workers that are on line.
  • Ensured food items that were needed on line were prepped and ready to be served
  • Communicated with peers on weekly tasks that needs to be completed before and during closing.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

Bachelor of Science - Hospitality And Tourism Management

North Carolina Central University
Durham, NC
12.2024

High School Diploma -

Eastern Alamance High School
Mebane, NC
06.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Food Service Operations
  • Barista Skills
  • Product Troubleshooting
  • Service support
  • Technical Support
  • Attention to Detail
  • Computer Skills
  • Excellent Communication

Certification

  • Starbuck's Certified Barista Training, Starbucks (Aramark): October 2022

Timeline

Sheetz Crew Member

Sheetz
07.2024 - Current

IT Desk Help Representative

North Carolina Central University, NCCU
09.2023 - 12.2023

1910 Catering Team Member

NCCU 1910 Catering (Aramark)
02.2023 - 08.2024

Certified Barista

Starbucks (Aramark)
08.2022 - Current

Shift Lead

Subway
06.2022 - 08.2023

Bachelor of Science - Hospitality And Tourism Management

North Carolina Central University

High School Diploma -

Eastern Alamance High School
Brandon Washington