Brandon Washington
Fort Worth
Summary
Detail-oriented Troubleshooting Analyst with 15+ years of experience in logistics and IT-related problem-solving. Strong background in networking, telecommunications, and system administration. Adept at diagnosing and resolving technical issues, optimizing workflows, and improving system performance. Passionate about leveraging technology to enhance business processes and drive efficiency.
Overview
5
5
years of professional experience
Work History
Troubleshooting Analyst / IT Support Specialist
Central Pet and Garden
01.2024 - Current
- Diagnosed and resolved hardware, software, and network issues to minimize downtime
- Provided technical support for ERP and warehouse management systems, ensuring seamless operations
- Created and maintained spreadsheets for inventory, shipping, and receiving, optimizing data accuracy
- Developed truck manifests and optimized shipment tracking through digital tools
- Collaborated with IT teams to implement software updates and troubleshoot system errors
- Identified inefficiencies in inventory systems and proposed IT-driven solutions to improve performance
IT Support & Logistics Analyst
Omni Logistics
01.2020 - 12.2023
- Provided troubleshooting and technical support for warehouse management and inventory systems
- Assisted in transitioning from legacy systems to modern digital solutions
- Created automated tracking and reporting solutions to improve workflow efficiency
- Trained end-users on software applications and troubleshooting common system issues
Education
Major - Management Information Systems (MIS)
Midwestern State University
01.2012
Associate Degree - Networking and Telecommunications
University of Tulsa
01.2008
Skills
- IT Support & Troubleshooting
- Networking & Telecommunications
- System Administration
- Database Management (Excel, SQL basics)
- ERP & Warehouse Management Systems (WMS)
- Process Automation & Workflow Optimization
- Cloud Computing Fundamentals
- Cybersecurity Awareness
Training
- Active Directory
- Office 365
- Tableau
- Smartsheet
- Dayforce
- Python
- Meraki Dashboard
- Qualys
- PDQ Deploy
Projects And Additional Experience
- Set up and maintained small-scale networks and provided troubleshooting support for Samsung, Nke, Dell, Forward Air, Penske.
- Developed macros and automated reports in Excel to streamline workflow processes.
Timeline
Troubleshooting Analyst / IT Support Specialist
Central Pet and Garden
01.2024 - Current
IT Support & Logistics Analyst
Omni Logistics
01.2020 - 12.2023
Associate Degree - Networking and Telecommunications
University of Tulsa
Major - Management Information Systems (MIS)
Midwestern State University
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