Hardworking Corrections Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
11
11
years of professional experience
Work History
Corrections Officer
Penobscot County Sheriff's Office
12.2023 - Current
Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
Inspected condition of locks, window bars, doors and gates to prevent inmate escapes.
Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Examined incoming and outgoing mail to detect contraband.
Conducted routine and emergency head counts.
Completed Booking paperwork, fingerprints, and searches.
Partner Account Manager
InComm Payments
06.2022 - 06.2023
Developed and maintained strong relationships with partner accounts, while providing excellent customer service.
Monitored and reported on the performance of partner accounts.
Analyzed data to identify opportunities and trends in order to increase sales and profits.
Ensured customer satisfaction by responding to inquiries in a timely manner.
Developed and implemented strategies to improve customer retention.
Managing Client relations, operations and sales.
I was assigned a list of partners that I was responsible for selling them new opportunities and marketing events using internal company systems.
This entailed discussing the program with the partner and answering their questions and concerns as well as managing their approvals, and on occasion organizing meetings for finding more information.
I also was also responsible for maintaining a gift card inventory.
This involves monitoring inventory levels and requesting forecasting for future use as well as managing the production process from identifying need, to receipt in our warehouse.
In addition, I examined sales data to call out positive and negative trends and communicate with other departments to find the reason behind this.
This led to needing to involve several departments to provide explanations for the sales trend.
Negotiated and managed contract renewals and terms for existing partners.
Manage inter-departmental teams to launch new brands with the distribution network as well as manage the partner to maintain timelines and hit deadlines.
I headed up my department's efforts in a new product and helped develop the processes that were used company wide as well as develop changes to the process to improve efficiency and simplicity.
I maintain a high competency in data entry, Microsoft office suite, communication via email, phone, zoom, teams and other video presentation platforms.
Account Manager
Blackhawk Network
09.2014 - 06.2022
Managing Client relations, operations and sales.
I was assigned a list of partners that I was responsible for selling them new opportunities and marketingevents. This entailed discussing the program with the partner and answering their questions and concerns as
well as managing their approvals.
I also was also responsible for maintaining a gift card inventory. This involves monitoring inventory levels and
requesting forecasting for future use as well as managing the production process from identifying need, to
receipt in our warehouse.
In addition, I examined sales data to call out positive and negative trends and communicate with other
departments to find the reason behind this.
Negotiated and managed contract renewals and terms for existing partners. Manage inter-departmental teams
to launch new brands with the distribution network as well as manage the partner to maintain timelines and
hit deadlines.
I headed up my department's efforts in a new product and helped develop the processes that were used
company wide as well as develop changes to the process to improve efficiency and simplicity.
I maintain a high competency in data entry, Microsoft office suite, communication via email, phone, zoom,
teams and other video presentation platforms