CHRISTINE WEAVER
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
38
38
years of professional experience
Work History
Order Processing Support
Varex Imaging (formerly Varian Medical & InfiMed)
09.2014 - Current
- Enter warranty/non-warranty, spare parts and service requests in SAP and provide orders to Parts Team for processing.
- Process purchase orders for materials for both domestic and international requests in accordance with company policy and practice.
- Assist accounting department in resolving billing issues, leading to increased accuracy in invoicing and timely payments.
- Assist with FDA and ISO audits.
- Prepare and send correspondence and invoices to customers.
- Organize and initiate transportation of equipment and issue all necessary shipping documents.
Customer Service Representative
WB Mason Co., Inc
01.2012 - 09.2014
- Set-up new accounts and maintain existing account information while working closely with sales representatives regarding customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Responded to requests via telephone, fax and emails, assisting with product selection and handling ordering functions.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Global Sales & Support Representative
InfiMed Inc.
04.2007 - 09.2011
- Entered warranty/non-warranty, spare parts and service requests in Max database and provided orders to Parts Team for processing.
- Responded to customer inquiries via emails and phone calls relating to product line, prices, delivery times, warranty periods, and credit/financing arrangements.
- Issued RMA's and the follow up process and paperwork involved to ensure customer satisfaction.
- Processed commercial and proforma invoices in addition to coordinating shipments with forwarders on all international shipments.
Senior Customer Service Representative
Wells Fargo Financial Leasing Inc.
03.2003 - 12.2006
- Handled incoming calls, as it relates to an existing contract and recorded information into the computer.
- Responded to customer inquiries, complaints, billing questions, service requests, and payments.
- Prepared and mailed disposition documents (Bills of Sales, Certificate of Titles and Mortgage Satisfactions).
- Generate and filed UCC statements for amendments, terminations and subordinations.
Lead Customer Service Consultant
Clarke American Checks, Inc.
08.1986 - 03.2003
- (1988-1993) Data Entry Operator
- (1986-1988) Proofreader
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Up selling products affiliated with checks and provided feedback regarding products
- Responded to financial institution and consumer inquiries.
- Received awards for: Most Outstanding Customer Service Consultant, Top Revenue, Superior Attendance, Perfect Call Evaluations, Employee of the Month, Top Quality.
Education
Associates Degree - Business Administration
Bryant & Stratton College
Syracuse, New YorkSkills
- SAP software
- Deadline oriented
- Windows XP
- MS Word, Excel, PowerPoint, Outlook
- Accuracy and precision
Timeline
Order Processing Support
Varex Imaging (formerly Varian Medical & InfiMed)
09.2014 - Current
Customer Service Representative
WB Mason Co., Inc
01.2012 - 09.2014
Global Sales & Support Representative
InfiMed Inc.
04.2007 - 09.2011
Senior Customer Service Representative
Wells Fargo Financial Leasing Inc.
03.2003 - 12.2006
Lead Customer Service Consultant
Clarke American Checks, Inc.
08.1986 - 03.2003
Associates Degree - Business Administration
Bryant & Stratton College
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