Brandon Weaver
Mount Pleasant,TN
Summary
Dynamic Project Manager with a proven track record at Hughes Building Group, excelling in project planning and client relations. Expert in risk management and team collaboration, successfully delivering high-quality results on time. Recognized for implementing process improvements that enhanced operational efficiency and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Project Manager
Hughes Building Group
07.2022 - Current
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Coordinated cross-functional teams to streamline communication and enhance collaboration.
- Developed and maintained comprehensive project documentation for tracking progress and compliance.
- Facilitated regular project meetings to assess status, identify risks, and implement solutions.
- Implemented process improvements that enhanced efficiency in project execution and reporting.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Assistant Store Manager
Lowes Home Improvment
02.2019 - 06.2022
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored new staff on product knowledge and customer service excellence.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Assisted in developing visual merchandising strategies to enhance store presentation.
- Analyzed sales data to identify trends, informing inventory purchasing decisions.
- Implemented staff scheduling solutions, improving labor efficiency and coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Supported marketing initiatives through local promotions, increasing community engagement and foot traffic.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
Service Manager
Lowes Home Improvment
01.2017 - 02.2019
- Led team in delivering exceptional customer service and resolving complex issues.
- Implemented process improvements to enhance operational efficiency and service delivery.
- Developed training programs to mentor staff and improve service standards.
- Streamlined workflows, resulting in reduced response times for customer inquiries.
- Analyzed customer feedback to drive continuous improvement initiatives within the service department.
- Oversaw daily operations, maintaining high levels of productivity and employee engagement.
- Established performance metrics to evaluate team effectiveness and identify areas for development.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Department Supervisor Garden Center
Lowes Home Improvment
02.2013 - 01.2017
- Led daily operations, ensuring efficient workflow and adherence to safety protocols.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements, reducing operational delays and increasing productivity.
- Coordinated departmental activities, aligning resources with organizational goals to optimize outcomes.
Flooring Sales Specialist
Lowes Home Improvment
05.2009 - 02.2013
- Developed comprehensive product knowledge to assist customers in making informed flooring selections.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention rates.
- Provided expert guidance on flooring installation processes, ensuring optimal outcomes for projects.
- Analyzed market trends to recommend innovative flooring solutions that met customer needs and preferences.
Team Leader Manager
Lowes Home Improvment
02.2008 - 05.2009
- Led cross-functional teams to enhance operational efficiency and improve project delivery timelines.
- Implemented strategic initiatives to streamline workflows and reduce bottlenecks across departments.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify areas for enhancement, driving overall team productivity.
Customer Service Associate
Lowes Home Improvment
05.2007 - 02.2008
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Streamlined communication between departments to improve service delivery.
- Mentored new associates on company policies and customer interaction protocols.
- Implemented process improvements that reduced response times for customer queries.
Education
Spring Hill High School
Spring Hill, TN01-2006
Skills
- Project management
- Project planning
- Project scheduling
- Team collaboration
- Project tracking
- Strategic planning
- Relationship building
- Schedule management
- Client relations
- Customer relations
- Staff management
- Work flow planning
- Advanced problem solving
- Risk management
- Document management
- Scope management
- Project estimation and bidding
- Project scope
- Budget control
- Cross-functional collaboration
- Cost control
- Processes and procedures
- Productivity improvement
- Data review
- Presentations
- Construction management
- Budget preparation
- Client rapport
- Vendor sourcing
- Residential construction
- Commercial construction experience
- Permit processing
- Cost reduction and containment
- Advanced understanding of Co Construct
- Project framework engineering
- HVAC systems
- Roofing
- Drywalling
- Planning and scheduling
- Verbal and written communication
- Task prioritization
- Vendor management
- Building codes and regulations
- Baseline schedules creation
Accomplishments
I have managed and completed several large custom residential new builds and large residential renovations. Project costs were anywhere from $750k to $2.8 million.
I pride myself in executing these projects within agreed deadlines and within budget while maintaining quality. Client satisfaction is my priority with every new project. Building long term relationships and growing the business thru quality builds while maintaining deadlines and budget expectations. Communication is key and something I pride myself in with my clients.
I have brought in multiple high profitable jobs with the largest project being a 10k square foot custom home exceeding a project total of $2.8 million. This was the largest project Hughes Building Group has completed .
I have brought in a exceptional sub contractor base at my time with Hughes Building group. While also working with and building relationships with many different vendors and material sources.
Timeline
Project Manager
Hughes Building Group
07.2022 - Current
Assistant Store Manager
Lowes Home Improvment
02.2019 - 06.2022
Service Manager
Lowes Home Improvment
01.2017 - 02.2019
Department Supervisor Garden Center
Lowes Home Improvment
02.2013 - 01.2017
Flooring Sales Specialist
Lowes Home Improvment
05.2009 - 02.2013
Team Leader Manager
Lowes Home Improvment
02.2008 - 05.2009
Customer Service Associate
Lowes Home Improvment
05.2007 - 02.2008
Spring Hill High School
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