Summary
Overview
Work History
Education
Skills
Fitness
Languages
Timeline
Generic

Brandon Webb

Coconut Creek,FL

Summary

Spent a great deal of time in customer service. Most influential employer has been Hyundai. Started in parts and then switched over to service where I really layed a stong foundation for myself. Dealt with a vast amount of people and catered to a large clientele that I have been able to sustain. Worked here for about 9 years and customer service experience has always been a focus and an area I succeed in. Have reviews and feedback on my service on google and also the dealer customer service database. Have been the top 1 to 2 advisor for numerous years and I am a hard worker.

  • Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
  • Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
  • Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Service Advisor

Coconut Creek Hyundai
11.2015 - 01.2024


  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Retail Sales Associate

Sams Club
01.2013 - 09.2015

During my time here I have learned how to communicate with customers and listen to what they are saying. Was an introductory experience as far customer service.

  • Recommended complementary purchases to customers, increasing revenue.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Service Advisor

Pepboys Parts And Auto
11.2013 - 08.2015
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Education

High School Diploma -

Nova High School
Davie, FL
06.2012

Skills

  • Calm Under Pressure
  • Training development aptitude
  • Complaint resolution
  • Service Order Flow
  • Documentation And Reporting
  • Brand representation
  • Data Entry
  • Technical Support
  • Service Scheduling
  • Multi-line phone talent
  • Shipping procedures understanding
  • Customer Retention
  • Sales expertise
  • Business Development
  • [Number] wpm Typing Speed
  • Product and service knowledge
  • Handling Customer Complaints
  • [Language] Fluency
  • Records Management
  • Cost Estimation
  • Account Management
  • Policies and Procedures Adherence
  • Telemarketing expertise
  • Tech-Savvy
  • Warranty Claims Process Management
  • Goal-oriented mindset
  • Attention to Detail
  • Strong Work Ethic
  • Strategic sales knowledge
  • Records oversight
  • Quality Inspection
  • Listening Skills
  • Computer Skills
  • System implementation
  • Transaction Processing
  • Price Quoting
  • Team player mentality
  • Vehicle assessment
  • Problem Resolution
  • Relationship Building
  • Database Management
  • Employee Coaching
  • Money handling abilities
  • Estimating
  • Team Collaboration
  • Sales and Upselling
  • Records Maintenance
  • Customer Relationship Management (CRM)

Fitness

I have always been an active person and enjoy trying to take care of my health as best as I can on a day to day basis. 

Languages

English
Full Professional

Timeline

Service Advisor

Coconut Creek Hyundai
11.2015 - 01.2024

Service Advisor

Pepboys Parts And Auto
11.2013 - 08.2015

Retail Sales Associate

Sams Club
01.2013 - 09.2015

High School Diploma -

Nova High School
Brandon Webb