Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brandon Webb

Mount Vernon,NY

Summary

• Client-focused and results-driven professional with 5+ years of experience in customer service and sales. Driving customer service success within a strong environment. Strong expertise in devising effective short- and long-term strategies to achieve organizational goals and objectives while advancing corporate mission and vision. Adept at directing initiatives aimed at increasing individual accountability to drive sales, ensure occupancy of headcount, and enhance operational processes. Skilled in evaluating team performance, identifying and overcoming performance gaps, and driving key performance indicators. Exceptional team leader with innate leadership abilities to build, train, develop, and manage top-performing teams.

Overview

7
7
years of professional experience

Work History

Field Technician

EOS IT SOLUTIONS
08.2023 - Current
  • Set up and operate sound and video equipment
  • Confer with clients to confirm production direction and timing
  • Connect wires and cables
  • Monitor sound and video feeds to ensure quality
  • Test and resolve equipment issues
  • Mix sound inputs and feeds
  • Create and install custom lighting systems
  • Maintain inventory of equipment

Security Officer

Wolverine Security
09.2020 - Current
  • As a security officer my role is to keep the peace, make sure residents of my current location have a safe environment while i withhold the law.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.

Field Technician

Verizon
09.2022 - 10.2023
  • Provide assistance to the current Tech on duty
  • Maintaining order and safety for the technician while on tour while supervising the tools and hardware.
  • Worked closely with customers on administrative and technical matters to keep senior professionals free for advanced problems.
  • Helped customers by answering questions and resolving issues using excellent troubleshooting and testing abilities.
  • Taught customers how to operate, calibrate and maintain installed systems and equipment.

Shift Supervisor

CVS Health
10.2022 - 04.2023
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Pharmacy Technician

CVS, CVS Health
10.2021 - 11.2022
  • Operated cash registers to accept payments from customers.
  • Entered prescription information into computer databases.
  • Answered telephones to respond to questions or requests.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.

Pharmacy Technician

HudsonPharmacy
06.2021 - 09.2022
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Wireless Sales Consultant

Wireless Zone - Verizon Wireless Premium Retailer
10.2021 - 05.2022
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.

Sales Associate

Verizon
10.2019 - 07.2021
  • Cellphone service associate
  • Troubleshoot customer problems, phone salesmen and a customer service representative
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Wireless Sales Manager

Wireless Advocates
04.2018 - 07.2019

• Performed a wide range of customer service activities, such as overseeing customer accounts, placing orders, handling payments, and resolving technical and billing issues in a courteous manner. Assisted research team in the escalation of customer complaints sent to Public Service Commission, FC, and Attorney General's office as well as resolved issues to prevent litigation by serving as an Acting Member of an internal escalation committee. Trained sales Associates on customer services processes and procedures to develop sales tactics, enhance product knowledge, and increase sales

Sales Consultant

NRG
01.2018 - 04.2018
  • A traveling company that signs people up for community solar farms in the costumers service area.
  • Worked with fellow sales team members to achieve group targets.
  • Listened to customers to understand needs and refer to optimal services.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.

Warehouse Associate

Best Buy
11.2017 - 01.2018
  • I'm a warehouse associate
  • I make sure the products are up and down stocked
  • What ever the sales associates or customer need,
  • I am there to make sure the customers get what they want if the items are not on the sales floor.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Received deliveries, scanned packages and updated orders in internal database.

Education

Associate of Arts - Visual Arts

Westchester Community college
Valhalla, NY
06.2019

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06.2016

Skills

Tech-savvy individual with solid proficiencies in Google Suite, OPTIX, DELPHI, ICAD, AMTS and VERINT

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Field Technician

EOS IT SOLUTIONS
08.2023 - Current

Shift Supervisor

CVS Health
10.2022 - 04.2023

Field Technician

Verizon
09.2022 - 10.2023

Pharmacy Technician

CVS, CVS Health
10.2021 - 11.2022

Wireless Sales Consultant

Wireless Zone - Verizon Wireless Premium Retailer
10.2021 - 05.2022

Pharmacy Technician

HudsonPharmacy
06.2021 - 09.2022

Security Officer

Wolverine Security
09.2020 - Current

Sales Associate

Verizon
10.2019 - 07.2021

Wireless Sales Manager

Wireless Advocates
04.2018 - 07.2019

Sales Consultant

NRG
01.2018 - 04.2018

Warehouse Associate

Best Buy
11.2017 - 01.2018

Associate of Arts - Visual Arts

Westchester Community college

High School Diploma -

Mount Vernon High School
Brandon Webb