• Client-focused and results-driven professional with 5+ years of experience in customer service and sales. Driving customer service success within a strong environment. Strong expertise in devising effective short- and long-term strategies to achieve organizational goals and objectives while advancing corporate mission and vision. Adept at directing initiatives aimed at increasing individual accountability to drive sales, ensure occupancy of headcount, and enhance operational processes. Skilled in evaluating team performance, identifying and overcoming performance gaps, and driving key performance indicators. Exceptional team leader with innate leadership abilities to build, train, develop, and manage top-performing teams.
• Performed a wide range of customer service activities, such as overseeing customer accounts, placing orders, handling payments, and resolving technical and billing issues in a courteous manner. Assisted research team in the escalation of customer complaints sent to Public Service Commission, FC, and Attorney General's office as well as resolved issues to prevent litigation by serving as an Acting Member of an internal escalation committee. Trained sales Associates on customer services processes and procedures to develop sales tactics, enhance product knowledge, and increase sales
Tech-savvy individual with solid proficiencies in Google Suite, OPTIX, DELPHI, ICAD, AMTS and VERINT