Summary
Customer focused sales professional experienced in business development, sales and customer service excellence with a track record of strong interpersonal skills and sales strategy expertise. Always helping to achieve growth by surpassing sales quotas and fostering cross-functional team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Fuzzywallz Mastering
06.2018 - Current
- Client relations, sales and customer service lead
- Develop and implement strategies to increase sales and profitability including customer journey, new products and marketing approach
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Invoicing and prompt delivery of final product
- Organize and track ongoing projects, payments and clients
- Budgeting and financial record keeping
- Full re-branding of the company including logo, website, communication and sales approach
- Company and individual goal setting, tracking and assessment
Account Executive
Reviewsnap
02.2017 - 05.2018
- Connect with decision makers and set meetings for software demonstrations
- Conduct live online demonstrations of the Reviewsnap platform for key potential client executives
- Research clients' needs, budget and size to provide applicable demonstrations and explain pricing structure
- Consistent follow up, answering all questions, providing contract information and closing
- Balance time between new demonstrations, follow ups, research and platform design
- Contribute to weekly team meetings giving insight and report findings during demonstrations and research
- Maintain organized pipeline of new business, tracking progression of sales and service requirements
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication
Account Executive
Avvo, Inc
Seattle, WA
08.2015 - 01.2017
- Proactively prospect for new potential clients and research their current business models
- Maintain dynamic schedule of follow up appointments with clients and marketing managers
- Explain benefits of different types of advertising and how they can help promote products or services in the most effective way possible
- Provide clients with estimates of the costs of advertising products or services
- Prepare and negotiate advertising and sales contracts
- Develop a detailed tracking system for all prospects, sales calls, and correspondence
- Assist clients with strategic marketing efforts including branding statements and website development
Inside Sales Representative
Fender Musical Instruments Corporation
Scottsdale, AZ
04.2006 - 07.2015
- Cultivate professional relationships with multiple business owners, managers, and other business partners
- Overcome obstacles by working cross-functionally with several departments including credit, sales operations, customer service, and the distribution center
- Articulate complicated annual sales programs and goals to numerous key accounts
- Create and send out sales promotion mass emails using images and highlighting savings, exclusivity, and scarcity of focus products
- Review sales history, past conversations, and the account credit status before conducting sales calls in order to tailor approach
- Handle challenging conversations with former business partners regarding the termination of the business relationship
- Successfully completed both FMIC's 2012 Selling Essentials Training and VitalSmarts Crucial Conversations Training
Education
Master of Science - Industrial And Organizational Psychology
09.2014
- Capstone project examining multiple contributing variables of employee engagement level; focusing on employee recruitment, performance management systems, organizational culture, and compensation
- Student member of the Society of Industrial and Organizational Psychology
Bachelor of Science - Applied Psychology
06.2005
Skills
- Strong interpersonal, verbal and written communication skills
- Effective leader, team player and relationship builder
- Excellent organizational, time management and multitasking skills
- Customer presentations online or in-person
- Sales strategies creation and implementation
- Business development
- Working with cross-functional teams
- First class customer service and sales experience
- Ability to quickly learn and help build new processes
- Sales Quota Achievement
Certification
- VitalSmarts Crucial Conversations Training - 2012
Timeline
General Manager - Fuzzywallz Mastering
06.2018 - Current
Account Executive - Reviewsnap
02.2017 - 05.2018
Account Executive - Avvo, Inc
08.2015 - 01.2017
Inside Sales Representative - Fender Musical Instruments Corporation
04.2006 - 07.2015
- VitalSmarts Crucial Conversations Training - 2012
Grand Canyon University - Master of Science, Industrial And Organizational Psychology
Arizona State University - Bachelor of Science, Applied Psychology
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