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Brandon Weir
Brier,WA
Summary
Dynamic technology operations leader known for driving significant service improvements and maintaining zero critical audit findings. Successfully managed budgets exceeding $2.5M, achieving $200K in savings through strategic vendor management. Expertise in enhancing service delivery and operational efficiency across enterprise IT environments.
Overview
23
23
years of professional experience
Work History
Technology Operations Manager, VP
Wells Fargo Bank
Seattle, Washington
01.2005 - 04.2025
- Led enterprise IT operations across desktop, infrastructure, and service delivery for one of the nation's largest financial institutions, supporting 10,000+ end users with a team of 50+ field technicians and vendor resources, ensuring reliable technology solutions across multiple geographic regions.
- Managed annual operating budgets of $2.5M+, achieving $200K+ in savings through vendor consolidation and contract renegotiation, optimizing resource allocation to enhance operational efficiency.
- Sustained 98.5% SLA compliance across incident, request, and change management, consistently exceeding organizational benchmarks in a highly regulated, audit-intensive environment.
- Functioned as ServiceNow Product Owner, driving platform configuration, workflow automation, and custom reporting to enhance service catalog adoption by 35% and reduce manual ticket routing by 40%.
- Reduced average ticket resolution time by 22% and improved first-contact resolution from 68% to 82% through targeted process redesign, automation, and team coaching.
- Directed technology refresh and lifecycle management for 11,000+ hardware assets, reducing equipment-related incidents by 25%.
- Championed root cause analysis and problem management practices that eliminated recurring incidents by 32%, recovering an estimated 1,200+ labor hours annually.
- Implemented Agile/Scrum/Kanban methodologies across IT operations, improving sprint velocity by 30% and building a culture of continuous improvement.
- Developed executive dashboards and KPI scorecards using Power BI, Tableau, and ServiceNow, enabling data-driven decisions for VP and C-suite executives.
- Achieved zero critical audit findings over 20-year tenure, aligning operational practices with internal audit standards and information security policy.
- Led adoption of Microsoft 365, Azure AD, and Intune, enhancing secure endpoint management and identity governance across enterprise.
PC/LAN Analyst
Wells Fargo Bank
Bellevue, Washington
01.2002 - 01.2005
- Delivered advanced desktop and infrastructure support for 2,000+ end users across enterprise Windows environments, with specialized focus on Wealth Management end users.
- Coordinated escalation management for Severity 1 and 2 incidents with engineering teams, achieving resolution of critical issues within SLA.
- Streamlined desktop imaging and deployment processes with Core Engineering, enhancing deployment speed and minimizing configuration drift.
- Mentored team of 8 junior technicians, enhancing performance metrics through structured coaching and knowledge transfer.
- Developed and maintained comprehensive knowledge base, minimizing repeat escalations and supporting operational continuity.
- Delivered technical support for critical banking operations at a leading financial institution.
Skills
- IT service management
- Service delivery management
- SLA monitoring
- ITIL practices
- IT service operations
- Intune and ServiceNow admin
- Process automation
- Microsoft 365 expertise
- Management of hardware assets
- Budget optimization
- Vendor contract management
- Disaster recovery planning
- Data visualization
- Risk compliance strategies
- Agile methodologies
- Agile leadership
- IT operational strategy
Timeline
Technology Operations Manager, VP
Wells Fargo Bank
01.2005 - 04.2025
PC/LAN Analyst
Wells Fargo Bank
01.2002 - 01.2005