Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brandon Welch

Rosedale,NY

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives. Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments. Qualified Service Advisor with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

Dnata
08.2017 - 05.2019
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
  • Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
  • Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.

Service Writer/Manager/Dispatch

Pep Boys
05.2019 - 12.2020
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Provided job estimates by conducting research and contacting vendors.
  • Consulted with customers regarding needs and addressed concerns.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • As the manager/writer/dispatcher role i had multiple task such as hitting sales goals, making sure the store was ran correctly and also supervising the entire service side from open to close.
  • Making sure that technicians made there hours and work was shared equally.
  • Dealing with customer issues and making sure they left the store happy and leave great reviews.
  • Also I made sure that the Service Advisors where doing there jobs the correct way answering phone calls and meeting customer satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.

Manager

FedEx
12.2020 - 06.2021
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated power tools and special machinery to move, pick up and store products.
  • Picked products using RF scanner to fill orders.
  • Logged packaging activities and filed reports in company databases.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Ordered and replaced warehouse supplies stock and hand tools.
  • Assisted in loading delivery trucks with prepared packages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Service Manager/Service Advisor

Toyota
06.2021 - 01.2024
  • Helping customer with problem solving issues with their automobile.
  • Dealing with customer relations/delivering customer satisfaction.
  • Building amazing CSI with customers.
  • Hitting sale goals.
  • Interact with technicians, parts department and managers to stay on top of task and work that needs to be done.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.

Service Advisor Assistant

Tesla
02.2024 - Current
  • Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
  • Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
  • Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
  • Facilitated smooth transactions by accurately preparing invoices and explaining charges to customers upon pick-up of their vehicles.
  • Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
  • Collaborated with sales team members to provide comprehensive assistance during the post-purchase process for new vehicle owners.
  • Tracked repair order progress, expediting completion times and improving shop throughput rates.
  • Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.
  • Maintained organized records of customer interactions, contributing to improved customer relationship management.
  • Assisted in creating marketing materials for the service department''s special promotions, attracting new clients while retaining existing ones.
  • Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
  • Managed inventory levels for parts and supplies, reducing costs and ensuring availability when needed.
  • Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
  • Provided exceptional customer service, leading to an increase in repeat business and referrals.
  • Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
  • Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.

Education

High School Diploma -

High School For Community Leadership
Queens, NY
06-2016

Skills

  • Strong organization
  • Appointment scheduling
  • Follow-up skills
  • Service awareness
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Excellent communication
  • Computer skills
  • Handling customer complaints
  • Team collaboration
  • Quality control

Affiliations

  • Boy Scouts of America

Timeline

Service Advisor Assistant

Tesla
02.2024 - Current

Assistant Service Manager/Service Advisor

Toyota
06.2021 - 01.2024

Manager

FedEx
12.2020 - 06.2021

Service Writer/Manager/Dispatch

Pep Boys
05.2019 - 12.2020

Operations Supervisor

Dnata
08.2017 - 05.2019

High School Diploma -

High School For Community Leadership

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Brandon Welch