Brandon Welch

Serve as a strategic technical liaison for enterprise customers, ensuring alignment between client business objectives and Zoom product capabilities, with an emphasis on Financial Services companies like Fidelity and Capital One, Discover, and Citi.

Provide proactive account management by delivering technical guidance, best practices, and solution recommendations across Zoom Meetings, Phone, Rooms, and Webinars.

Partner with Engineering and Product teams to escalate, track, and resolve complex technical issues, driving timely resolution and customer satisfaction.

Lead technical deep-dives, root-cause analysis, and system configuration reviews to optimize customer deployments.

Manage end-to-end customer lifecycle from onboarding to adoption, renewal, and expansion.

Develop and deliver customized technical enablement sessions, documentation, and training tailored to each customer's specific environment.

Monitor customer usage data, identify potential risks of churn, and recommend solutions that enhance engagement and drive ROI.

Collaborate with Customer Success Managers, Sales, and Support to ensure seamless communication and a unified account strategy.

• Lead a workforce that assisted our top paying customers (MRR minimum of 50k)
• SME for Zoom Rooms and Conference system rooms. SIP/H323 systems.
• Support Zoom Customers in a technical role that establishes a multi-facilitated approach on all functionality of Zoom products.

• Installed and Maintained Electrical lines including Transmission, Distribution, Traffic Signals, and Street Lights.
• Operated commercial vehicles, and excavation equipment.

• Installed and Maintained Traffic Signals and Street lights.
• Performed Maintenance on all state owned Intersections.
• Located all underground utilities for contractors.
• Inspected contractor work for various projects around the Metro area.

• Installed Traffic Signals and street lights for the various Government Agencies in Los Angeles area.
• Involved in the completion of huge projects such as the San Fernando Valley Busway.

• Set up communication for USS Kitty Hawk CV-63
• Assisted civilian contractors in the installation of Secret and unclassified servers.