Brandon Wells
Decatur,IL
Summary
Responsible worker with very good work ethic. I am very dependable and have the ability to multitask. Very passionate about any position I take control of. I am a wonderful team player and exceptional leader. Hands on learner and learns quick. I also have the ability to adapt to change.
Overview
8
8
years of professional experience
Work History
Lawn Care Seasonal Technician
Helping Hands Lawn Service
03.2016 - Current
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
Manager
Loyalty By Rae LLC
01.2021 - 10.2023
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Construction Laborer
Richland Highway Construction Program
01.2016 - 05.2016
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Improved worksite safety by consistently adhering to company protocols and guidelines.
- Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
- Ensured accurate measurements by using industry-standard tools for leveling, alignment, and measurement purposes.
Package Handler
UPS
10.2015 - 01.2016
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
No Degree - Highway Construction
Richland Community College
Decatur, IL05.2016
Associate of Applied Business - Banking And Financial Support Services
Richland Community College
Decatur, IL08.2012
High School Diploma -
Douglas Macarthur High School
Decatur, IL05.2007
Skills
- Blueprint Reading
- Component Replacement
- Customer Service
- Environmental Compliance
- Equipment Maintenance
- Truck Loading
- Product Packing
- Shipping Documentation
- Adaptable to Change
- Business Development
- Financial Management
- Strategic Planning
Timeline
Manager
Loyalty By Rae LLC
01.2021 - 10.2023
Lawn Care Seasonal Technician
Helping Hands Lawn Service
03.2016 - Current
Construction Laborer
Richland Highway Construction Program
01.2016 - 05.2016
Package Handler
UPS
10.2015 - 01.2016
No Degree - Highway Construction
Richland Community College
Associate of Applied Business - Banking And Financial Support Services
Richland Community College
High School Diploma -
Douglas Macarthur High School
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