Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandon Whitcher

Spring,TX

Summary

Hardworking Field Service Manager with 17 years in the water industry. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent people skills.

Overview

14
14
years of professional experience

Work History

Field Services Manager

Inframark
10.2023 - Current
  • Led team of up to 23 service technicians in field activities.
  • Responsible for a fixed budget.
  • Developed and implemented Phase 1 of Texas MUDS reorganization of the field services department.
  • Monitor and maintain all regulatory compliance support documents.
  • Responsible for staffing, payroll, employee issues.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Operations Manager

Inframark
09.2022 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Operator

Regional Water Corporation
03.2021 - 09.2022
  • Maintained knowledge of industry policies and procedures to set up and operate facilities safely.
  • Performed inspections and routine maintenance on equipment.
  • Provided on-the-job training to newly hired workers and team members.
  • Assisted with equipment startups and machine installation tasks.
  • Worked outside in all weather conditions.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Efficiently read and interpreted blueprints.
  • Maintained organized work area by cleaning and removing hazards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address operational problems.

Operations Manager

Inframark
01.2017 - 03.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.

Operator

Environmental Development Partners
02.2010 - 01.2017
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed inspections and routine maintenance on equipment.
  • Provided on-the-job training to newly hired workers and team members.
  • Operated technical and mechanical equipment and adjusted machine settings.
  • Assisted with equipment startups.
  • Worked outside in all weather conditions.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Efficiently read and interpreted blueprints.
  • Maintained organized work area by cleaning and removing hazards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address operational problems.

Education

GED -

Stephen F Austin High School
Sugar Land, TX
02.2002

Skills

  • Client Relationships
  • Payroll Management
  • Creating Estimates
  • Employee Scheduling
  • Workforce Management
  • Cost Control
  • Strategy Development
  • Managing Service Operations

Accomplishments

B wastewater - Approved for A during covid, need to re apply.

C ground water

Timeline

Field Services Manager

Inframark
10.2023 - Current

Operations Manager

Inframark
09.2022 - 10.2023

Operator

Regional Water Corporation
03.2021 - 09.2022

Operations Manager

Inframark
01.2017 - 03.2021

Operator

Environmental Development Partners
02.2010 - 01.2017

GED -

Stephen F Austin High School

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Brandon Whitcher