To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Home Liaison
Royal Destinations
11.2022 - 08.2024
Acts as the primary point of contact for assigned properties
Routinely inspects properties and reports repair or replacement needs then executes resolutions through approved vendors or internal resources
Investigates guest violations or complaints, and resolves problems in accordance with established regulations
Enhances guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Routinely updates property management software with pertinent information relating to homeowner associating updates and property specifics
Works in concert with housekeeping to schedule cleans and ensures cleanliness standards are being met
Property Manager
30A Escapes
10.2021 - 09.2022
Acted as the primary point of contact for assigned properties
Routinely inspected properties and reports repair or replacement needs then executes resolutions through approved vendors or internal resources
Investigated guest violations or complaints, and resolves problems in accordance with established regulations
Enhanced guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Routinely updated property management software with pertinent information relating to homeowner associating updates and property specifics
Worked in concert with housekeeping to schedule cleans and ensures cleanliness standards are being met
Call Center Representative
BOB STEELE SALON
07.2019 - 10.2021
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Streamlined call flow processes for more efficient response times and increased productivity.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Optimized scheduling processes by implementing efficient software tools and organizational systems.
Sales Representative
DILLARD'S DEPARTMENT STORE
11.2018 - 07.2019
Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.