Brandon White
Charlotte,USA
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CARVANA
Concord
01.2022 - 05.2025
- Executed loading and transportation of vehicles with precision, adhering to strict delivery schedules.
- Consistently met and exceeded delivery targets, contributing to enhanced customer satisfaction and repeat business for Carvana
- Meticulously inspected vehicles pre and post-transport, ensuring damage-free deliveries and maintaining high-quality service standards
- Optimised vehicle transport routes, boosting delivery efficiency and reducing fuel costs
- Implemented damage prevention techniques, achieving a 99% damage-free delivery rate
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
INTERMODAL TRUCK DRIVER
SCHNEIDERNATIONAL
Charlotte
06.2022 - 01.2025
- Safely transported intermodal freight, improving delivery efficiency and reliability
- Reduced transit times by optimizing routes, enhancing customer satisfaction
- Maintained vehicle and cargo safety, ensuring compliance with regulations
- Collaborated with logistics teams to solve scheduling issues, boosting operational efficiency
- Managed intermodal freight transport, ensuring timely deliveries and optimising routes
- Consistently met safety standards and delivery targets, enhancing operational efficiency
- Meticulously maintained vehicle logs and cargo documentation
- Conducted thorough pre-trip inspections, minimizing downtime and ensuring compliance with regulations
- Proposed and implemented fuel-saving techniques, contributing to reduced operational costs
- Adapted to new technologies for route planning and load tracking
Warehouse Team Leader
AMAZON
Charlotte, NC
07.2020 - 12.2021
- Streamlined warehouse operations, boosting efficiency and accuracy in order fulfilment
- Collaborated with team to implement innovative inventory management solutions
- Consistently exceeded performance targets, reducing processing time, and minimizing errors.
- Contributed to significant improvements in customer satisfaction scores
- Maintained meticulous records, ensuring accurate inventory tracking and reporting
- Identified and resolved discrepancies promptly, minimising operational disruptions
- Investigated any discrepancies between actual inventory count and recorded levels.
- Reviewed work orders to determine work assignments and material and equipment needs.
Sales Associate
PUMA NORTH AMERICA
Charlotte, NC
09.2017 - 01.2019
- Processed credit card transactions quickly and securely.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
160 Driving Academy
Charlotte04.2025
Paul Mitchell the School-Gastonia
Charlotte04.2020
High School Diploma -
Olympic Community of Schools
Charlotte06.2018
Skills
- Route Optimization
- Safety Compliance
- Operational Efficiency
- Technology Adaptation
- Customer Service
- Problem Solving
- Logistics Management
- Fleet Maintenance
- Inspection Techniques
- Load Planning
- Customer Relations
- Time Management
- Risk Management
- Inventory control
- Regulatory Knowledge
- Communication Skills
- Team Collaboration
- Problem-solving capacity
- Decision-making
- Emergency response readiness
- Complaint resolution
- Call center operations
- Technical support
- Customer service
- Computer proficiency
- Multitasking and organization
- Coordination
- In-store support
- Retail sales customer service
- Punctuality and reliability
- High-energy attitude
- Prioritization
- Administrative support
- Service standard compliance
Personal Information
Date of Birth: 09/12/99
Timeline
INTERMODAL TRUCK DRIVER
SCHNEIDERNATIONAL
06.2022 - 01.2025
Customer Service Representative
CARVANA
01.2022 - 05.2025
Warehouse Team Leader
AMAZON
07.2020 - 12.2021
Sales Associate
PUMA NORTH AMERICA
09.2017 - 01.2019
160 Driving Academy
Paul Mitchell the School-Gastonia
High School Diploma -
Olympic Community of Schools