Overview
Work History
Education
Skills
Personal Information
Timeline
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Brandon White

Charlotte,USA

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CARVANA
Concord
01.2022 - 05.2025
  • Executed loading and transportation of vehicles with precision, adhering to strict delivery schedules.
  • Consistently met and exceeded delivery targets, contributing to enhanced customer satisfaction and repeat business for Carvana
  • Meticulously inspected vehicles pre and post-transport, ensuring damage-free deliveries and maintaining high-quality service standards
  • Optimised vehicle transport routes, boosting delivery efficiency and reducing fuel costs
  • Implemented damage prevention techniques, achieving a 99% damage-free delivery rate
  • Contacted customers about potential service upgrades, new services and account changes.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.

INTERMODAL TRUCK DRIVER

SCHNEIDERNATIONAL
Charlotte
06.2022 - 01.2025
  • Safely transported intermodal freight, improving delivery efficiency and reliability
  • Reduced transit times by optimizing routes, enhancing customer satisfaction
  • Maintained vehicle and cargo safety, ensuring compliance with regulations
  • Collaborated with logistics teams to solve scheduling issues, boosting operational efficiency
  • Managed intermodal freight transport, ensuring timely deliveries and optimising routes
  • Consistently met safety standards and delivery targets, enhancing operational efficiency
  • Meticulously maintained vehicle logs and cargo documentation
  • Conducted thorough pre-trip inspections, minimizing downtime and ensuring compliance with regulations
  • Proposed and implemented fuel-saving techniques, contributing to reduced operational costs
  • Adapted to new technologies for route planning and load tracking

Warehouse Team Leader

AMAZON
Charlotte, NC
07.2020 - 12.2021
  • Streamlined warehouse operations, boosting efficiency and accuracy in order fulfilment
  • Collaborated with team to implement innovative inventory management solutions
  • Consistently exceeded performance targets, reducing processing time, and minimizing errors.
  • Contributed to significant improvements in customer satisfaction scores
  • Maintained meticulous records, ensuring accurate inventory tracking and reporting
  • Identified and resolved discrepancies promptly, minimising operational disruptions
  • Investigated any discrepancies between actual inventory count and recorded levels.
  • Reviewed work orders to determine work assignments and material and equipment needs.

Sales Associate

PUMA NORTH AMERICA
Charlotte, NC
09.2017 - 01.2019
  • Processed credit card transactions quickly and securely.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Attended weekly team meetings to review performance goals and objectives.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

160 Driving Academy
Charlotte
04.2025

Paul Mitchell the School-Gastonia
Charlotte
04.2020

High School Diploma -

Olympic Community of Schools
Charlotte
06.2018

Skills

  • Route Optimization
  • Safety Compliance
  • Operational Efficiency
  • Technology Adaptation
  • Customer Service
  • Problem Solving
  • Logistics Management
  • Fleet Maintenance
  • Inspection Techniques
  • Load Planning
  • Customer Relations
  • Time Management
  • Risk Management
  • Inventory control
  • Regulatory Knowledge
  • Communication Skills
  • Team Collaboration
  • Problem-solving capacity
  • Decision-making
  • Emergency response readiness
  • Complaint resolution
  • Call center operations
  • Technical support
  • Customer service
  • Computer proficiency
  • Multitasking and organization
  • Coordination
  • In-store support
  • Retail sales customer service
  • Punctuality and reliability
  • High-energy attitude
  • Prioritization
  • Administrative support
  • Service standard compliance

Personal Information

Date of Birth: 09/12/99

Timeline

INTERMODAL TRUCK DRIVER

SCHNEIDERNATIONAL
06.2022 - 01.2025

Customer Service Representative

CARVANA
01.2022 - 05.2025

Warehouse Team Leader

AMAZON
07.2020 - 12.2021

Sales Associate

PUMA NORTH AMERICA
09.2017 - 01.2019

160 Driving Academy

Paul Mitchell the School-Gastonia

High School Diploma -

Olympic Community of Schools

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Brandon White