Brandon Williams

• Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
• Maintained strong relationships with local repair facilities through regular communication and networking efforts.
• Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
• Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.

•Managed Day to day operations of Receiving and Customer Delivery

•Developed plans creating quick and efficient receiving operations to better assist associates when locating Special Order product resulting in greater customer service

•Managed product acquisition, placement, and organization for store to customer deliveries

•Hired, Train, and Development of new talent as well as continued training and mentoring for tenured associates

•Create schedules to insure appropriate operational coverage

•Problem solving skills to both prevent and confront difficult customer situations while being solutions oriented

•Managed day to day operations to create a clean, safe, and organized shopping environment for customer

•Managed inventory levels in excess of $750,000

•Coordinated with Merchants and Buyers to bring in high velocity items and reduce low velocity items

•Trained, developed and mentored associates to be problem solvers with exceptional customer service

•Created and implemented follow on plans to Corporate, District, and Market level direction

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•Recruited, Interviewed, and hired associates who possessed the values associated with Lowe's

•Developed mid-level leaders to be motivated, self driven, and confident with aspirations of growth within the company

•Managed leaders over multiple departments according to Store Manager and Company guidelines

•Developed growing relationships with Lowe's Pro customer base through multiple programs, incentives and events

•Store Credit Captain; responsible for training associates on credit types, programs, and customer benefits to meet store credit goals

•Responsible for store's specialty sales departments

•Developed Sales Specialists into knowledgeable and confident salesman

•Extended Protection Plan captain; responsible for training and mentoring associates on obtaining EPP's to meet store goals

•Inventory Captain; responsible for coordinated and implementing store's annual inventory process

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Submitted reports to senior management to aid in business decision-making and planning.

•Completed daily tasks to keep department clean, safe, and organized

•Assisted customers daily to help them find their home improvement needs

•Mentored peers and new associates to help department operate more efficiently