Brandon Williams
Management
Atlanta,GA
Summary
Influential Supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Supervisor
Delta Sky Club
04.2022 - Current
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
Shift Manager
CSM America
07.2020 - 08.2023
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Communicated repair needs to maintenance staff
- Completed schedules, shift reports and other business documentation
- Increased employee performance through effective supervision and training
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Supervisor
Allied Universal Security Services
08.2014 - 07.2020
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to numerous emergencies weekly
- Reported suspicious activities and persons to law enforcement
- Monitored and authorized entrance and departure of employees and visitors daily
- Conducted random patrols of key areas to spot and control security concerns
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Monitored employee activities, confirming compliance with security regulations
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Maintained compliance with company policies, objectives and communication goals
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
High School Diploma - Business technology
Continental Academy
Miami, Florida07.2007
Skills
- Strategic Planning
- Business planning
- Staff Management
- Inventory control
- Verbal and written communication
- Project Management
- Job inspections
- Good listening skills
- Critical thinking
- Planning and Coordination
Team Management
Teamwork and Collaboration
Certification
- Word Processor
- Office Management
Timeline
Support Supervisor
Delta Sky Club
04.2022 - Current
Shift Manager
CSM America
07.2020 - 08.2023
Shift Supervisor
Allied Universal Security Services
08.2014 - 07.2020
- Word Processor
- Office Management
High School Diploma - Business technology
Continental Academy
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