Brandon Williams

Work History

Advance Auto Parts

03.2024 - Current

Supervised 12 locations, enforcing high-quality standards of operation.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Implemented systems and procedures to increase sales by 12%.
Prepared sales presentations for clients showing success and credibility of products between 15-25 accounts per week.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Built relationships with customers and community to establish long-term business growth.
Organized promotional events and interacted with community to increase sales volume.

Ross Stores Inc

08.2016 - 03.2024

Supervised 9 locations, enforcing high-quality standards of operation.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Implemented systems and procedures to increase sales.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Organized promotional events and interacted with community to increase sales volume.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Finish Line

11.2011 - 08.2016

Prepared annual budget, scheduled expenditures and analyzed variances.
Assessed skill gaps for employees and developed training courses to meet identified needs.
Opened and closed store 5-6 days per week.
Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Supervised and effectively trained 10-20 employees to decrease process lags and boost productivity.
Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
Proposed innovative ideas to increase market share.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 65%.

Ultimate Electronics

02.2009 - 04.2011

Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control, and store opening and closing procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings from 56% to 92%.
Maximized sales by 46% and minimized shrinkage by 39% through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assisted with hiring, training and mentoring new staff members.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Circuit City

08.2004 - 02.2009

Drove 21% year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.