Brandon Williams

• Multiple LIS platforms supported → Managed and executed IT clinical and technology requirements for EPIC, Beaker, Middleware (Instrument Manager), Intellipath, and NextGen
• Laboratory IT initiatives completed on schedule → Oversaw and implemented critical laboratory IT projects
• Cross-functional alignment achieved → Served as liaison among physicians, leadership, and third-party vendors
• Team performance improved → Supervised, mentored, and trained LIS support staff
• Advanced technical proficiency demonstrated → Possessed excellent knowledge across various LIS platforms
• System uptime ensured → Delivered systems support for managing laboratory data and operations
• Data accuracy enhanced → Supplied LIS data for analysis to Lab leadership and medical directors
• Project quality ensured → Applied software-specific expertise for design, implementation, and documentation
• Integration efficiency increased → Coordinated implementation, designed system integrations, and performed development tasks
• Data security upheld → Ensured security requirements and safety guidelines for all critical data processed, stored, or transmitted
• User adoption accelerated → Delivered training and knowledge transfer sessions to end users
• System disruptions minimized → Ensured planned, controlled, and timely introduction of new or modified laboratory systems
• System performance enhanced → Identified and recommended improvements to existing systems
• Expertise recognized → Acted as subject-matter expert for all laboratory IT-related activities

· Maintain and support existing computer applications by monitoring performance, performing preventive maintenance, and resolving/documenting software issues.

· Participate in compliance programs to ensure data accuracy between EHR and LIS systems.

· Implement new computer applications that integrate with LIS, developing detailed work plans covering infrastructure, applications, interfaces, and coordination with Laboratory/IT staff.

· Lead technical application projects for simple to complex software implementations.

· Fulfill user requests for information access while ensuring HIPAA compliance for data integrity, authorization, and confidentiality.

· Assist department director with fiscal management, including annual LIS/Middleware budget preparation and proposals for upgrades or enhancements.

· Collaborate with vendors on project implementation to ensure timely, successful completion.

· Execute additional duties and special projects as assigned by the Lab director.

· Create, track, and respond to lab IT work requests efficiently.

· Provide operational support across data analytics, systems engineering, and business intelligence tools.

· Maintain comprehensive knowledge of documented IT processes and procedures.

· Deliver data analytics to drive workflow improvements, boosting efficiency and accuracy.

· Provide Tier 2 technical support to end users.

· Troubleshoot and resolve service issues related to web, email, and other applications.

· Install, diagnose, and repair PC hardware, software, and peripherals.

· Receive, investigate, resolve, and track trouble tickets promptly.

· Install, repair, and configure new and refurbished desktop computers according to site specifications.

· Lead multiple projects and acquisitions as project lead.

· Collaborate with Tier 3 support to develop proactive solutions for clients.