Troubleshooting
Efficient design
Gaming
Brandon Willis
Portsmouth,VA
Summary
- Dynamic Assistant Manager at Jimmy John's with a proven track record in inventory management and exceptional customer service. Skilled in recruiting and training, I fostered a positive team environment, enhancing employee retention and driving repeat business through tailored customer interactions. Committed to operational excellence and achieving performance targets.
- Crucially, life-long tech experimenter. Decades of experience in hardware installation and troubleshooting, including TV and monitor mounting, hardware and software conflicts, simple to advanced setups and installations in both hardware and software, and some technical knowledge in the field. All self-taught, no work experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Jimmy John's
06.2020 - 09.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma - Information Technology
Landstown High School
Virginia Beach, VA06.2018
Skills
- Recruiting and interviewing
- Customer relationship management (CRM)
- Orientation and training
- Inventory management
- Customer service and satisfaction
- Hand tools proficiency
- Hardware testing
- Equipment installation
- Software configuration
- Network configuration
Interests
Timeline
Assistant Manager
Jimmy John's
06.2020 - 09.2025
High School Diploma - Information Technology
Landstown High School