Brandon Wilson
Queen Creek,AZ
Summary
Results-oriented and motivated job seeker with strong organizational skills and attention to detail. Eager to apply and expand my knowledge. Skilled in adapting to new challenges to enhance the vision of the company. Expert decision-maker, problem solver and organizer. Over 10 years of experience in customer service with 7 years in the mortgage/title & escrow field and 3 years in the banking industry.
Overview
10
10
years of professional experience
Work History
Jr Processor
Movement Mortgage
08.2020 - 10.2022
- Applying organizational & communication skills, reached out to credit bureaus, employers & other sources to check applicants credit & personal references, adhering to confidentiality requirements
- Prepared and delivered loan documents to title and escrow teams as well as for Home Owners Insurance
- Applying time management & organizational skills allowed me to manage 20-30 open requests at a time while closing 10 requests a day and maintaining a database to have contacts readily available to expedite turnaround on info gathering & processing
- Utilizing good communication & teamwork I was able to assist colleagues & customers to quickly process requests that required rush processing, while maintaining accuracy & meeting statutory/policy requirements.
Title Assistant II
Alliance Title & Escrow
08.2015 - 08.2020
- With accuracy & professionalism, was responsible to research & compile county tax, legal status & related info on properties. It required good communication & customer service skills to contact county assessor's offices, financial institutions & clients
- Attention to detail was important to ensure the accuracy of the names, addresses & other legal info related to properties & clients
- Reliable team player able to assist Title Officers & other colleagues to obtain documents when requested
- Responsible to review & evaluate documents to determine property ownership
- Evaluated documents to determine property ownership
- Worked closely with team members to deliver project requirements, develop solutions and meet internal & external deadlines usually within 1hr.
Lead Bank Teller
KeyBank
08.2012 - 08.2015
- Experience in multiple software programs such as Teller 21, Hogan & CE Desktop, etc
- Meeting all regulatory requirements, responsible for the the monthly cash audits, nsf & overdraft reports, and foreign currency audits
- Mastered many bank-related transactions such as processing cash transactions, balancing cash drawer, processing loan/car payments, issuing cashier checks
- Responsible for many cash-based functions, including balancing the banks vault & ATM which included daily counting & reporting of cash withdrawals and deposits
- Developed customer service skills by providing in-person customer service, providing professional & knowledgeable support to customers in diverse areas of banking services
Education
Bachelor of Arts - Communications/Journalism
Boise State University
Boise, IDSkills
- Attention to Detail
- Problem-Solving
- Time Management
- Decision Making
- Information Verification
- Customer Service/understanding customer needs
- Teamwork and Collaboration
- Data Entry and Maintenance
Timeline
Jr Processor
Movement Mortgage
08.2020 - 10.2022
Title Assistant II
Alliance Title & Escrow
08.2015 - 08.2020
Lead Bank Teller
KeyBank
08.2012 - 08.2015
Bachelor of Arts - Communications/Journalism
Boise State University
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