Brandon Wilson

• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Adhered to customer service standards to foster satisfaction and retention.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Pitched in to complete various duties during peak periods or employee absences.
• Created annual department budget, aligning with organization's financial and operational objectives.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Filled out work orders, repair logs and maintenance plans to document work completed.

• Developed and implemented plans for routine preventive maintenance.
• Improved cost-efficiency and output of diverse facility equipment through corrective maintenance, repair and calibration.
• Analyzed system functions, budgets and objectives in order to determine needed changes.
• Oversaw activities of contractors working within building and on job sites.
• Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
• Administered hands-on instruction in basic maintenance, safety and troubleshooting procedures.
• Identified facility deficiencies, incorporating repair actions into maintenance procedures schedule.
• Meticulously kept records of building rounds, engineering logs and data sheets.

• Monitored contractor performance, working with vendors to meet regulatory and organizational physical specifications.
• Assessed HVAC, electrical units and mechanical equipment to maintain functionality.
• Coordinated building repair and construction projects, maintaining security and emergency response to provide preventive and corrective maintenance.
• Delivered positive reinforcement and constructive criticism for employee work efforts.
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
• Troubleshot and performed testing to keep telephone and data lines functioning properly.
• Monitored employee work levels and optimized performance with strategic approaches.
• Coordinated efficient maintenance schedules to keep systems running at peak levels.

• Monitored maintenance scheduling and reported maintenance team information to management.
• Provided insight and information to management regarding onsite improvement project specifications.
• Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
• Established and implemented new procedures for standard maintenance scheduling.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Repaired hvac, electrical, plumbing, and many more tasks.

Install Commercial HVAC units, Repair and maintain unit including mini split systems with branch boxes, package unit systems, and kitchen equipment ventilation. Electrical work including running thermostat wire, installing thermostats, Smoke duct detectors. Size and install Ductwork, as well as read and interpret Blue Prints.