Brandon Wing
Menifee,CA
Summary
Adept at driving team performance and service prioritization, I leveraged strong verbal communication and effective leadership to enhance guest experiences at Kings Fish House. Demonstrated excellence in staff development and budgeting, significantly contributing to operational efficiency and customer satisfaction. My proactive approach and comprehensive organizational skills have consistently elevated team dynamics and business outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SERVER SALES TRAINER
Kings Fish House
Rancho Cucamonga, USA
02.2008 - 07.2014
- Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
- Conducted monthly sales meetings to review performance, discuss best practices, and set goals.
- Created and coordinated group training classes in alignment with company sales objectives.
- Reduced process lags by training new employees on best practices and protocol.
- Collaborated with managers to develop strategies for improving customer service standards across all locations.
BARTENDER/SERVER
Lucilles Smokehouse BBQ
Rancho Cucamonga, USA
06.2004 - 02.2008
- Performed opening, closing and shift change duties smoothly to keep restaurant working efficiently and teams ready to meet all customer needs
- Uphold high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on-time
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
DEPARTMENT LEAD
Kmart
Apple Valley, USA
11.1996 - 11.2003
- Set up displays and trained employees on current promotions
- Chaired department meetings covering new implementations, problem-solving and other operational areas
- Managed team schedules, department projects and quality assurance
- Supervised existing employees and recruited, interviewed and hired new ones
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
ASSISTANT STORE MANAGER
Suncoast Motion Picture Company
Las Vegas, USA
09.1999 - 06.2001
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ05.2014
Skills
- Strong Verbal Skills
- Team Performance Standards
- Comprehensive Material Organization
- Strong verbal communication
- Interpersonal and written communication
- Extremely organized
- Effective Team Leadership
- Self-motivated
- Budgeting and finance
- Staff development
- Service prioritization
Additional Information
I am looking to reenter the work force after using the last few years to raise my kids as a stay at home dad. I have a strong desire to commit to being the best at any given field and would love to start at an entry level position within your business.
Certification
- GIS Certification- California State University, Fullerton
References
References available upon request.
Timeline
SERVER SALES TRAINER
Kings Fish House
02.2008 - 07.2014
BARTENDER/SERVER
Lucilles Smokehouse BBQ
06.2004 - 02.2008
ASSISTANT STORE MANAGER
Suncoast Motion Picture Company
09.1999 - 06.2001
DEPARTMENT LEAD
Kmart
11.1996 - 11.2003
- GIS Certification- California State University, Fullerton
Bachelor of Science - Political Science
Arizona State University
Similar Profiles
Evan RognasEvan Rognas
Server Trainer at Kings Fish HouseServer Trainer at Kings Fish House
Brianne UrbinaBrianne Urbina
Server at Kings Fish HouseServer at Kings Fish House
Jaimie FraserJaimie Fraser
Supervisor/Restaurant Server at Kings Fish HouseSupervisor/Restaurant Server at Kings Fish House